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You’ve been assigned as a delegate to manage calls on behalf of someone else, whose name is on the alert you received.
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Lync automatically creates a group in your contacts list, called People I Manage Calls For.
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You may be assigned to receive calls on behalf of or in addition to the person who assigned you as a delegate.
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If you no longer need to be a delegate, contact the person who delegated you and ask to be removed from the delegate list.
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Only delegates that your support team has enabled for Lync can make and answer calls on behalf of someone else.
Note: You can designate up to 25 delegates, and you can act as a delegate for up to 25 delegators.
Answer a call as a delegate
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The incoming call alert shows that the call is for the person who assigned you as a delegate.
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You can answer the call by clicking anywhere in the alert.
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To redirect the call, click Options , then pick one of the choices:
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Send the call to the Voice Mail of the person who assigned you as a delegate.
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Redirect to one of your own published numbers, such as mobile or home.
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Click Reply by IM to start an instant message with the caller.
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Click Set to Do Not Disturb to redirect the call to voicemail and avoid receiving more calls.
Make a call as a delegate
To make a call on behalf of someone else, do the following:
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On the Lync main window, in your contacts list, hover over the photo of the person you want to call.
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Click the drop-down arrow next to the Call button.
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In the drop-down list, you’ll see the options to make the call for yourself or the person who assigned you as a delegate. Example:
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For Myself
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For Ken Circeo
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Hover over their name, (ex. Ken Circeo) and click the number you want to call, or click New Number to enter a new number.
