Why can't I switch Office 365 for business plans?

If you don’t see the Switch plans button, your Office 365 for business plan can't be switched automatically. In some cases, you might be able to resolve the issue so that you can use the Switch plans button, or you might be able to switch plans manually, instead. Position your mouse over the info icon to view a message that explains why the Switch plans button is not available. Use the information in this article to resolve the issue.

The message indicating that the plan isn't eligible to switch plans automatically.

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Why isn’t the Switch plans button available for my subscription?

To use the Switch plans button to switch plans automatically, all of your users need to be assigned valid licenses. If you have assigned more licenses than you have purchased, you’ll see an alert on the Licenses page that says you have a licensing conflict that needs to be resolved. Learn how to resolve license conflicts. After you have resolved any licensing conflicts, you should see the Switch plans button. If not, you can switch plans manually, or call Microsoft Support.

To use the Switch plans button to switch plans automatically, all of your users need to be assigned valid licenses. If you have assigned more licenses than you have purchased, you’ll see an alert on the Licenses page that says you have a licensing conflict that needs to be resolved. Learn how to resolve license conflicts. After you have resolved any licensing conflicts, you should see the Switch plans button. If not, you can switch plans manually, or call Microsoft Support.

To use the Switch plans button to switch plans automatically, all of your users need to be assigned valid licenses. If you have assigned more licenses than you have purchased, you’ll see an alert on the Licenses page that says you have a licensing conflict that needs to be resolved. Learn how to resolve license conflicts. After you have resolved any licensing conflicts, you should see the Switch plans button. If not, you can switch plans manually, or call Microsoft Support.

For example, in the following picture, the Skype for Business service has an incident, while all other services are currently healthy.

The service health page showing services that have incidents and advisories.
Current service health that shows Skype for Business has a service incident

To see if there are provisioning or service health issues, in the Office 365 admin center, go to the Service health page, or choose Health > Service health.

To see if there are provisioning or service health issues, in the Office 365 admin center, go to the Service health page, or choose Health > Service health.

To see if there are provisioning or service health issues, in the Office 365 admin center, go to the Service health page, or choose Health > Service health.

If you find that a service is not fully provisioned, or you have a service health issue, please wait a few hours for your service to become available, and try again. If you still have a problem, please call Microsoft Support.

Wait until the credit check has been completed before switching plans. Credit checks can take up to two working days.

Additional reasons the Switch plans button is unavailable

If you’ve paid for your subscription in advance, you might be able to switch plans manually. However, you won’t receive a credit for unused time remaining on your current subscription if you switch plans before the current plan expires. You can also call Microsoft Support for help.

If you have a government or non-profit plan, you can switch plans manually or call Microsoft Support for help.

The Switch plans button is unavailable for subscriptions that have 3,000 or more licenses assigned to users. However, you might be able to switch plans manually. You can also call Microsoft Support for help.

The Switch plans button can become temporarily unavailable because the service is in the process of switching a high volume of plans. Try again in about an hour after your first attempt.

When you switch plans, the plans that are available for you to switch to are displayed based on the services in your current plan. You can only switch to a plan that has the same data-related services, such as Exchange Online or SharePoint Online, or to a higher version of them. This ensures that users don’t lose data related to those services during the switch.

If your plan isn't eligible to switch plans automatically, you might be able to switch plans manually, instead. You can also call Microsoft Support for help.

Note: Manually switching from an Office 365 Small Business, Office 365 Small Business Premium, or Office 365 Midsize Business plan is not supported.

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