View the status of your services

Note:  Depending on your service, these features may not be available.

As an admin for Office 365, you can view the status of your services, and find out when maintenance is scheduled for those services.

In the Service health section, you will find:

  • Current status:

    • Availability of each service or tool, for today and the preceding six days

    • Details about a service disruption or outage

  • Planned maintenance: Periods when a service may be unavailable

The service health RSS feed provides you with real-time access to information about service incidents and planned maintenance events. The RSS feed is updated when a new event is added or an existing event is updated. To subscribe to the RSS feed, on the Current status page, click the RSS link.

Note: There are also reports available for admins of Office 365 Enterprise and Office 365 Midsize Business. In the Office 365 admin center, click Reports.

What do you want to do?

View current status

The Current status page shows a table of all your services and their components, along with their status for Today and previous days. For more information, you can click the icons in the table.

To view the current status of all your services

  1. Navigate to the Service health page:

    • In both Office 365 Enterprise and Office 365 Midsize Business, in the Office 365 admin center, in the left pane, click Service health.

    • In Office 365 Small Business, click Admin. Under Service status, click Trace service health and maintenance.

  2. On the Current status page, click the down arrow next to a service to see additional components or features of that service.

  3. Click an icon for details.

Current status icon descriptions and their definitions are shown in the following table.

Icon

Icon description

Definition

Normal service availability

Normal service availability

The service is available and has suffered no incidents during the reporting time period. This icon doesn’t link to additional information.

Investigating

Investigating

A potential service incident is under investigation. More information will be provided shortly.

False positive

False positive

The service is healthy. A potential service incident that was being investigated didn’t actually occur.

Service interruption

Service interruption

The service isn’t functioning. Users cannot access their email, documents, or presence information.

Restoring service

Restoring service

The service incident is in the process of being resolved.

Service degradation

Service degradation

The service is slow, sluggish, or occasionally unresponsive for brief periods.

Extended recovery

Extended recovery

Steps have been completed to resolve the service incident. However, it will take an extended period of time for service operations to return to normal. During this time, some service behaviors may take longer than normal to complete.

Normal service restored

Normal service restored

An incident was active earlier today, but service has been restored.

Post-incident report published

Post-incident report published

A report of the service incident has been published.

Additional information

Additional information

An incident was active during a previous day. The incident may be resolved or may remain active. Look at the Today column for the current status.

Notes: 

  • Dates and times are displayed according to the time zone in your location and converted to daylight saving time as appropriate. During the hours when daylight saving time conversions are taking place, the time of your incident report may be affected, even in locations that don’t use daylight saving time.

  • You can also get to the Service health page from the Office 365 admin center dashboard. Click View details and history at the bottom of the Current health alert.

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View planned maintenance

You can view details about a planned maintenance event, including its date and time.

  1. Navigate to the Planned maintenance page:

    • In both Office 365 Enterprise and Office 365 Midsize Business, in the Office 365 admin center, in the left pane, click Service health, and then click Planned maintenance.

    • In Office 365 Small Business, click Admin. Under Service status, click Trace service health and maintenance, and then click Planned maintenance.

  2. On the Planned maintenance page, click a link in the Status column for additional information.

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