Use a screen reader with Skype for Business to check voicemail

You can use a screen reader to quickly check your voicemail in Skype for Business. Both Skype for Business and Outlook save your voicemail.

Note: To receive or access voicemail via Skype, your account must be configured to receive voicemail.

When you have new voicemail messages, the Phone tab in the Skype for Business main window displays the number of your messages.

Listen to your voicemail in Skype for Business
  1. To open a list of messages, press the Tab key to navigate through the Skype window controls and select the Phone tab. You hear “Phone, 3 of 4.” In JAWS, the Phone submenu opens. (In Narrator, to open the Phone submenu and display a list of your voicemail calls, press Spacebar.)

  2. To move through the list of voicemail calls, press the Tab key or the Down Arrow key. You hear the caller’s name and details as you select each call.

  3. To move through the call option buttons, press the Left Arrow key. You hear the name of each button as you land on it.

  4. To select Play, press Enter or Spacebar.

  5. To select additional options, select the More Options button. Select an option, such as:

    • Call the contact

    • Start a Video Call with the contact

    • See Contact Card (opens the caller's contact card, which lists their phone number, email address, office location, and so on)

    • Open Item inOutlook (provides more information about the call)

    • Delete Item (deletes the voicemail from Skype for BusinessS)

    • Mark Item as Read

Listen to voicemail at different speeds

You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voice mail:

  • Pressing the 1 key will rewind the voicemail message.

  • Pressing the 2 key will pause or resume the voicemail message.

  • Pressing the 3 key will fast forward the voicemail message.

  • Pressing the 4 key will make reading of the voicemail message slower.

  • Pressing the 6 key will make reading of the voicemail message faster.

More information

Get started using a screen reader with Skype for Business

Skype for Business accessibility for people with disabilities

Keyboard shortcuts for Skype for Business

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