Use a screen reader to set up your email account in Outlook

Use a screen reader to set up your email account in Outlook

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This article is for people with visual impairments who use a screen reader program with the Office products and is part of the Office Accessibility content set. For more general help, see Office Support home.

Use Outlook Mail with Narrator, the built-in Windows screen reader, to set up your accounts. You'll learn how to add several accounts to stay connected with your work, family, and friends.

Outlook Mail supports most types of email service. You can add any of the following Microsoft accounts: Exchange, Office 365, Outlook.com, Hotmail, Live.com, and MSN.com. You can also add any of the following third party accounts: Gmail, Yahoo! Mail, iCloud, or an account with a POP or IMAP server.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.

  • This topic assumes that you are using the built-in Windows screen reader, Narrator. To learn more about using Narrator, go to Complete guide to Narrator.

In this topic

Set up your first account

With Narrator you can quickly set up your first account in Outlook Mail to get going. The first account can be any supported account type. Since all email accounts are different, the instructions below provide general guidelines for setting up an account when you open Outlook Mail for the first time.

For detailed instructions on how to set up a Microsoft account as your first account, refer to Set up a Microsoft account as your first account.

  1. Open Outlook Mail. The Welcome window opens. You hear: "Outlook Mail window."

  2. Swipe right until you hear "Get started button," and then double-tap the screen. You hear: "Add account button."

  3. Double-tap the screen. You hear: "Email and accounts window." The Choose an account dialog opens.

  4. The sign-in window for the selected account opens and prompts you to enter the account sign-in info. The sign-in procedure depends on the account you selected.

    Swipe left or right until you hear the editable text fields for the required email address or password, which may or may not be entered in the same window.

  5. On a text field, double-tap the screen, and the on-screen keyboard pops out. Type your email address or password.

  6. To move to a possible next step in the procedure, swipe left or right until you hear "Next button," and then double-tap the screen.

  7. When you've finished entering your credentials, swipe left or right until you hear "Sign in button," and then double-tap the screen.

    Depending on the account, you might be asked to provide more information, such as sign in to Office 365 or your organization network.

  8. After a successful setup, you hear the account details and "Done button." Double-tap the screen.

  9. You return to the Welcome window. You hear: "Ready to go, button." Double-tap the screen. The focus moves to the new Inbox.

Set up a Microsoft account as your first account

Use Narrator to easily set up a Microsoft account as your first account.

  1. Open Outlook Mail. You hear: "Outlook Mail window." The Welcome window opens.

    Note: If you've signed in to your Windows phone using your Microsoft account, swipe right until you hear "Ready to go, button," and then double-tap the screen. You're all set, and the focus moves straight to the Inbox.

  2. Swipe right until you hear "Get started button," and then double-tap the screen. You hear: "Add account button."

  3. Double-tap the screen. You hear: "Email and accounts window."

  4. Swipe right until you hear the Microsoft account type you want, for example, "Outlook.com," and then double-tap the screen. You hear: "Email and accounts window."

  5. Swipe left until you hear "Email, phone, or Skype, editable text," and then double-tap the screen. The on-screen keyboard pops out.

  6. Type your Microsoft account email address.

  7. Swipe left or right until you hear "Password, editable text," and then double-tap the screen.

  8. Type the password for the account.

  9. Swipe left or right until you hear "Sign in button," and then double-tap the screen.

  10. You hear: "Next button." Double-tap the screen.

  11. You hear the account details followed by "Done button." Double-tap the screen.

  12. You hear: "Ready to go, button." Double-tap the screen. The focus moves to the Microsoft account Inbox.

Add an additional account after the first set-up

You can easily add additional email accounts after the initial email setup. The subsequent account can be any supported account type. Since all email accounts are different, the instructions below provide general guidelines for setting up an additional email account.

For instructions on how to set up a Gmail account after the first set-up, refer to Add a Gmail account after the first set-up.

  1. In the Outlook Mail Inbox, swipe right until you hear "More options, button collapsed," and then double-tap the screen. You hear: "More options, pop-up, custom."

  2. Swipe right until you hear "Manage accounts, button," and then double-tap the screen.

  3. Swipe right until you hear "Add account, button," and then double-tap the screen. The Choose an account window opens.

  4. Swipe right until you hear the account you want to add, and then double-tap the screen. Follow the account set up flow on the screen and the general setup instructions described in Set up your first account from step 5 onwards.

Add a Gmail account after the first set-up

  1. Swipe right until you hear "Google," and then double-tap the screen. You hear: "Authentication page." The Google sign-in window opens.

  2. Swipe right until you hear "Enter your email, editable text," and then double-tap the screen. The on-screen keyboard pops out.

  3. Type your Gmail address.

  4. Swipe left or right until you hear "Next button," and then double-tap the screen.

  5. Swipe right until you hear "Password, editable text," and then double-tap the screen. The on-screen keyboard pops out.

  6. Type your password.

  7. Swipe right until you hear "Sign in, button," and then double-tap the screen.

  8. You are prompted to allow Windows to access your email and settings info from Google. Swipe right until you hear "Allow, button" and then double-tap the screen. If you're prompted about which name to use to send emails, type your name.

  9. After a successful setup, you hear: "Done button." Double-tap the screen. The focus returns to the account list.

  10. To return to Inbox, slide one finger at the bottom of the screen until you hear "Navigation bar, Back button collapsed," and then double-tap the screen.

See also

Use a screen reader to format text in your email in Outlook

Basic tasks using a screen reader with the calendar in Outlook

Basic tasks using a screen reader with email in Outlook

Use a screen reader to explore and navigate Outlook Mail

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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