Use a screen reader to navigate in Skype for Business in Outlook on the web

Chat with coworkers and business contacts using your screen reader with Skype for Business in Outlook on the web. Although it lacks some of the functionality of the full Skype for Business desktop client, you can send and receive instant messages with this feature.

Notes: 

  • Skype for Business in Outlook on the web is a web-based application, so the keyboard shortcuts and navigation might be different from those in Skype for Business 2016. Learn more about Accessibility in Skype for Business in Outlook on the web.

  • When you use Skype for Business in Outlook on the web, we recommend that you use Internet Explorer as your browser.

In this topic

Sign in to Outlook on the web and open the Skype for Business in Outlook on the web pane

  1. Start Outlook on the web and, if necessary, sign in.

    Tip: For help performing this step, refer to Get started using a screen reader with Skype for Business in Outlook on the web.

  2. To get to the Office Online toolbar, press Ctrl+F6 until you hear “Open the App Launcher.”

  3. To open the Skype for Business in Outlook on the web pane, press the Tab key until you hear “Use the Down Arrow key to use the Skype for Business conversations pane.” (In Narrator, you hear “Use the Down Arrow key to open the Skype pane.”) Then, press the Down Arrow key. The Skype for Business pane opens, and the All Contacts list tab is active.

    Note: If the focus is on the Open Skype for Business in Outlook on the web icon, close the Skype for Business pane by pressing the Down Arrow key.

Navigate through the Skype for Business pane

The Skype for Business pane is an Office web application, so navigation to it and through it is similar to other Office Online apps.

  • To move from the All Contacts tab to the Contacts list, press the Tab key until you hear “List view.”

  • To move individually through the names of your contacts in the Contacts pane, press the Down Arrow key. As each person is selected, you hear his or her name and current status.

  • To move through the various controls in the Skype for Business in Outlook on the web pane, press the Tab key or Shift+Tab.

  • To move into and out of the Skype for Business in Outlook on the web pane, press Ctrl+F6.

For more information, see Keyboard shortcuts in Office Online.

Close the Skype for Business pane

  1. To get to the Office Online toolbar, press Ctrl+F6 until you hear “Open the App Launcher.”

  2. To close the Skype for Business in Outlook on the web pane, press the Tab key until you hear “Use the Down Arrow key to close the Skype pane.” Press the Down Arrow key.

Alternatively, from anywhere in the Skype for Business in Outlook on the web pane, press Esc.

Learn more

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or have questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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