Sometimes things don't always go as planned, and there will be times when you will have to troubleshoot your user account. You can follow these simple troubleshooting techniques to help your users get back on track. The first thing you'll want to do is delete all cookies, temp files, history, saved passwords, and forms from all of the browsers on the PC. I have two examples here, one from Chrome and one from Internet Explorer. Please refer to your specific browser for details on how to do this.
Next, delete all the temporary files from the PC. You will find the temporary files in the Windows Directory under Temp. Next, delete all the prefetch files from the PC. You'll also find these in the Windows Directory. If the PC has any mapped drives, remove or disconnect those mapped drives from the PC. You will also want to remove stored passwords from the Control Panel. Remove all unwanted applications from Startup. Scan the entire hard drive and update the antivirus agent.
You'll also want to delete all unwanted tasks from the Task Scheduler. And finally, check if the user account uses the same name as the Azure Directory account. Delete the Adobe Updater file. Check if the third-party software that is installed on the PC is causing the issue. And finally, uninstall auto-update software in the Control Panel.
Following these troubleshooting steps, you should be able to get your users back on track in short order.
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For businesses with 150+ licenses Request Office 365 onboarding assistance from FastTrack
You can request remote and personalized assistance with onboarding. Our FastTrack engineers will help you plan your Office 365 project, assess your technical environment, provide remediation guidance, and provide user adoption assistance. For businesses with at least 500 licenses, Microsoft also provides personalized assistance to migrate data to Office 365.
See the FastTrack Center Video: http://aka.ms/meetfasttrack
Get started today: http://fasttrack.microsoft.com
Tip: Businesses with 1-149 licenses still have access to FastTrack guidance via links in the Admin Center and also available at https://aka.ms/setupguidance.
Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user's desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.
Troubleshooting account and startup issues
Repairing Office apps
Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote
Communicating with Skype and Yammer
Using OneDrive and SharePoint
Fixing file synchronization issues