Sync error – Need password to sync (0xE0000021)

If you can’t sync your notebook because your password is needed, here are a few things to try:

Make sure you have the latest version of OneNote installed from the Mac App Store.

  1. Choose Apple menu > Software Update…

  2. The App Store opens and will display any updates for OS X or Mac App Store apps.

  3. Look for OneNote for Mac in the list of updates, and click Update.

Reset your keychain in Mac OS X

  1. In your Finder, click Go > Utilities > Keychain Access.

  2. From the Keychain Access menu, choose Preferences.

  3. Click General > Reset My Default Keychain.

  4. Sign in to your Mac OS X account.

  5. Quit Keychain Access and restart your computer.

  6. Open OneNote and try syncing your notebook. If prompted, enter your Microsoft account name and password.

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!