Special offer for customers with Office 2016 and Office 2013 standalone applications

In some instances, Office 2016, cannot coexist on the same computer with certain stand-alone Office 2013 applications. To resolve this issue, you'll need to upgrade your standalone applications to the Office 2016 version of the products. Office admins should contact support and open a support incident and they will assist you with obtaining a free upgrade for your qualifying standalone applications. Please contact Accounts & billing at the Microsoft Answer Desk to obtain a free upgrade for your qualifying standalone applications.

This offer is subject to the following terms and conditions:

For Deferred Channel customers who received the following message when installing Office, Error: Stop, you should wait to install Office 2016. We’ll have to remove the following if you continue, this offer expires in February 2017. For Current Channel and First Release for Deferred Channel customers, this offer is no longer needed. Customers on these channels should install the latest update which now supports side-by-side installation.

You must have at least one of the qualifying standalone Office 2013 products, plus one of the qualifying Office 365 products in the table below:

Qualifying Office 2016 products on Deferred Channel

Qualifying standalone Office 2013 products

  Office 365 Business
  Office 365 Business Premium
  Office 365 ProPlus

  Office 365 Education E5

  Office 365 Enterprise E3
  Office 365 Enterprise E4
  Office 365 Enterprise E5

  Office 365 Nonprofit Business Premium
  Office 365 Nonprofit E3
  Office 365 Nonprofit E5

  Office 365 U.S. Government E3
  Office 365 U.S. Government E4

  Project Online Professional
  Project Online Premium

  Visio Pro for Office 365

Project Standard 2013

Project Professional 2013

Visio Standard 2013

Visio Professional 2013

Word 2013

Excel 2013

PowerPoint 2013

Outlook 2013

Publisher 2013

Access 2013

  • Office 365 trial subscribers are not eligible for this offer.

  • This offer only applies to standalone Office 2013 products purchased via an authorized Microsoft retailer; standalone Office 2013 products purchased via Microsoft volume licensing agreements are excluded from this offer.

  • This offer is valid in any country or region worldwide, excluding Japan, and excluding Office 365 operated by 21Vianet in China.

  • Check the Office 2016 system requirements before claiming your offer.

  • Microsoft reserves the right to deny any offer request that it deems to be fraudulent.

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