Skype for Business data collection practices

Skype for Business Server 2015, Skype for Business Online, and Skype for Business clients collect data to help Microsoft understand how these products are being used and what kinds of errors, such as sign-in errors, have occurred. This information helps us understand usage patterns, plan new features, and troubleshoot and fix problem areas.

While some usage data is collected automatically, other data can only be collected when the admin and/or user chooses to allow it. Data collection falls into these three categories:

  • Census data

  • Usage data

  • Error reporting data

Census data

Census data is acquired solely to provide, support, and improve Skype for Business and Skype for Business Online. It includes environmental information such as device and operating system versions, and regional and language settings. It also includes counters for sign-in attempts and failures. Here are some specific examples of the census data that's collected:

Data type

Example

Notes

AppName

iPhoneSkype

DeviceModel

iPhone

OSName

iPhoneiOS

OSVersion

8.3

UserLanguage

EN-US

UserID

E296D735-4F36-4E18-7C3B-52E1A02A0164

The ID is hashed twice: once on the client and again on the telemetry service. The hashing ensures the ID cannot be linked to a specific user.

DeviceID

5E872200-F546-4CCD-8F23-AF5F507AA2DD

The device ID is a GUID that's randomly generated once on the device and sent to the telemetry service.

Census data DOES NOT contain any information that identifies your organization or users. See the Skype for Business Privacy Statement for more information.

Census data is on by default and cannot be turned off by admins or end users.

Usage data

Usage data includes information such as number of calls made, number of IMs sent or received, number of meetings joined, frequency of features used, and stability issues.

Usage data might contain information that identifies your organization, such as contoso.com. Here are some specific examples of the usage data that's collected:

Data type

Example

Notes

IM Sent

12

IM Received

5

Join a meeting (attempts)

5

Join a meeting (success)

4

Call/meeting minutes

30 mins

FederationPartner

Microsoft.com

This is the name of the organization registered in Office 365 and is transmitted in cleartext, which means it's not obfuscated.

Usage data DOES NOT contain any information that identifies users.

Usage data collection is on by default, but on-premises admins can turn it off using the DisableAutomaticSendTracing Group Policy setting on Skype for Business Server 2015. Turning this setting off affects all users in the organization. See Configuring client bootstrapping policies in Lync Server 2013 for more information.

End users cannot turn usage data collection on or off.

Error reporting data

Error reporting data can include information about performance and reliability, device configuration, network connection quality, error codes, error logs, and exceptions. Here are some specific examples of error reporting data that's collected:

Data type

Example

Message direction

Incoming

Conversation state

Idle

Conversation thread ID

AdDO8hsJqilU93hQHC3OZaPR2saEA==

UserID

The ID is sent in cleartext , which the telemetry service hashes before storing it

Error reporting data may also contain personally identifiable information such as the user’s IP address and Session Initiation Protocol Uniform Resource Identifier (SIP URI). See the Skype for Business Privacy Statement for a detailed explanation of what's collected.

Error reporting requires two things:

  • The DisableAutomaticSendTracing Group Policy setting be set to False on the server or in the tenant admin center (this is the default state). See Configuring client bootstrapping policies in Lync Server 2013 for more information.

  • End users individually opt in from the General tab (click the gear Gear icon icon and the Option dialog opens with the General tab displayed) in the Skype for Business client.

    Skype for Business data collection checkbox in the Options > General dialog

    See Set General Options for more information.

See Also

Customer Experience Improvement Program

Office 365 URLs and IP address ranges

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