Set up email on Apple iPhone, iPad, and iPod Touch with Office 365 operated by 21Vianet

Note: This topic applies only to Office 365 operated by 21Vianet.

Select the type of email account you want to set up on your iPad, iPhone, or iPod Touch to access your email, calendar, contacts, and tasks:

Looking for additional Office 365 mobile apps or want to set up a different device? See Mobile setup for Office 365 operated by 21Vianet.

Set up Outlook.com, Yahoo! Mail, or iCloud accounts

You can set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

Note: Outlook for iOS requires iOS 8.0 or higher. If the app is incompatible with your device, try adding your mail account using the built-in mail app that comes with your device.

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. On the Add an Account page, select Outlook.com if you have an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com or @live.com. This includes international domains like @outlook.co.uk or any custom domains hosted on Outlook.com.

    If you have a different email account, tap one of the other options. For example, tap iCloud if you want to add an iCloud account.

    Select Outlook.com
  3. On the sign in page, type your full email address, for example <someone>@outlook.com, type your password, and then tap Sign in.

    Tip: If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    Sign in with your email address and password
  4. Select Yes to let the app access your info. Outlook for iOS begins syncing.

  5. Tap one of the icons to view your calendar, files, or contacts in the app.

    Select an icon to view your mail, calendar, people (contacts), files, or settings
  6. To learn more about using Outlook for iOS, tap Settings > Help.

You can also use the browser on your device to check your email account ending with @outlook.com, @hotmail,com, @msn.com, or @live.com email. Go to http://m.mail.live.com, and sign in to your email account.

Add another account
  1. You can have more than one email account in Outlook for iOS. Tap Settings > + Add Account.

  2. Go back to the top of this page and select the type of account you want to add .

Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Delete Account, and then select Delete From This Device or Delete From All Devices.

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.

  2. In the Add Account page, tap Outlook.com.

    Note: This includes international domains like @outlook.co.uk or any custom domains hosted on Outlook.com.

    Select the type of account you want to add
  3. Enter your full email address and password, and then tap Next.

    Add email address and password
  4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

Not working? Make sure you entered your email and password correctly and try again.

You can also use the browser on your device to check your email account ending with @outlook.com, @hotmail,com, @msn.com or @live.com. Go to http://m.mail.live.com, and sign in to your email account.

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Set up Exchange-based email accounts

Set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. Tap Exchange if you're using an Exchange-based mail account.

    Add an Exchange account
  3. Type your full email address, for example tony@contoso.com, type your password, and then tap Sign in. Outlook for iOS begins syncing.

    Tip: If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

  4. Tap one of the icons to view your calendar, files, or contacts in the app.

    Select an icon to view your mail, calendar, people (contacts), files, or settings
  5. To learn more about using Outlook for iOS, tap Settings > Help.

Add another account
  1. You can have more than one email account in Outlook for iOS. Tap Settings > + Add Account.

  2. Go back to the top of this page and select the type of account you want to add .

Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Delete Account, and then select Delete From This Device or Delete From All Devices.

  1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

  2. In the Add Account page, tap Exchange.

    Select the type of account you want to add
  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Next.

    Add your email address and password
  4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

  5. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don't set up a passcode, you can't view this account on your device. You can also set up a passcode later in your settings.

Not working? Make sure you entered your email and password correctly and try again. You can also try setting the account up manually following the steps in the section Set up IMAP or POP email accounts, but selecting this method will only add your email, not your calendar or contacts.

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Set up IMAP or POP email accounts

Set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

If you're setting up an IMAP account you can use Outlook for iOS. If you want to set up a POP account, use the built-in iOS mail app that comes with your device.

Note: Outlook for iOS requires iOS 8.0 or higher.

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. Tap IMAP.

    Add an IMAP account
  3. Type your full email address, for example tony@contoso.com, type your password, and then tap Sign in. Outlook for iOS begins syncing.

    Tip: If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    If you still cannot connect. Tap Show advanced settings.

    Incoming Mail Server

    • Host Name Type your incoming mail server name. For example, the server name for Office 365 is outlook.office365.com.

    • User Name Type your email address, for example tony@contoso.com.

    • Password Type your password.

    • Make sure SSL is checked.

    • Port Type your Port. For example, the incoming server port for Office 365 is 993

      Incoming server settings

    Outgoing Mail Server

    • Host Name Type your outgoing mail server name. For example, the outgoing server name for Office 365 is smtp.office365.com.

    • User Name Type your email address, for example tony@contoso.com.

    • Password Type your password.

    • Make sure SSL is checked.

    • Port Type your port number. For example, the outgoing server port for Office 365 is 587.

      Outgoing server settings
  4. Tap Log In.

  5. To learn more about using Outlook for iOS, tap Settings > Help.

Add another account
  1. You can have more than one email account in Outlook for iOS. Tap Settings > + Add Account.

  2. Go back to the top of this page and select the type of account you want to add .

Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Delete Account, and then select Delete From This Device or Delete From All Devices.

Note: If you're setting up an IMAP or POP account, only your email will sync to your device. Any calendar and contacts associated with that account remains stored on your local computer.

  1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

  2. In the Add Account page, tap Other > Add Mail Account.

    Select the type of account you want to add
  3. Enter your full email address, for example tony@contoso.com, your password, and change the description if you want. Tap Next.

  4. Depending on your account, select IMAP or POP and add the following.

    Note: The mail app may fill in the correct incoming and outgoing mail settings for you. If it doesn't and you don't know the necessary server settings to complete these steps, contact your email provider.

    • Incoming Mail Server

      • Host Name Type your incoming mail server name. For example, the server name for Office 365 is outlook.office365.com.

      • User Name Type your email address, for example tony@contoso.com.

        Incoming mail server settings
    • Outgoing Mail Server

    • Host Name Type your outgoing mail server name. For example, the outgoing server name for Office 365 is smtp.office365.com.

      Outgoing mail server settings
  5. Tap Save.

  6. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don't set up a passcode, you can't view this account on your device. You can also set up a passcode later in your settings.

    Note: If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

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See Also

Mobile setup for Office 365 operated by 21Vianet

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