Set up email in Android email app

Android mail apps may look different across different devices, and these directions may not exactly match the options you see. Use these steps as a guide or consult the manufacturer's help for your particular device.

For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

Choose your built-in Android email app:

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Update your Gmail app to the latest version:

  • Open the Google Play Store app on your phone.

  • Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

After the update is installed, tap the Gmail app icon to open it.

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Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.

Choose Exchange

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Enter your full email address and tap Next.

Enter your password and tap Next.

Note: Ask your IT admin or email provider for server settings if you're asked to add them. Then set up your account manually.

Add your email address Enter password

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Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Office 365 for business, you may also be asked to give additional security control. In this case, choose Activate.

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Go to your inbox. If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead.

If you don't see this message and your emails are syncing, skip this step.

Click the link to enable sync

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Pull down the Android notification bar by swiping down from the top of your screen.

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error notification, you're good to go!

Open the notification bar

If you’re unable to add your email account to the Gmail app, try the Manual Setup steps below:

Open the Gmail app. Go to Settings > Add account > Other.

Choose Other

Enter your full email address and then tap Manual Setup > Exchange.

Choose Manual Setup Select Exchange

Enter your password and tap Next.

For server settings, set the following if available:

Incoming Server Settings

  • Domain\Username
    Make sure your full email address appears. For example, yourname@outlook.com.

  • Password
    Use the password that you use to access your email.

  • Server

    • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

    • Use outlook.office365.com for any work or school accounts hosted on Office 365 for business.

    Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

  • Port
    Use 443 or 993.

  • Security type
    Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

Outgoing SMTP Server Settings

  • SMTP Server

    • Use smtp-mail.outlook.com if you're using an Outlook.com account.

    • Use smtp.office365.com if you have an Office 365 for business account.

    • For Exchange email accounts, contact your email provider or system administrator.

  • Security Type
    Choose TLS.

  • Port Number
    Enter 587. Tap Next.

Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

Note: If you use Office 365 for business you may also be asked to give additional security control. In this case, choose Activate.

Now go to your inbox. If you see a message that says "Action Required," follow these steps:

Note: If you don't see a message like this and all your emails are syncing, there is no need to complete this step.

  • Tap the email message to open it.

  • Tap the Use another Mail app instead link to enable sync with the Gmail app.

Click the link to enable sync

Are you trying to sync calendar and contacts?

Depending on your version of Android, additional steps may be needed to properly sync your calendar and contacts:

  • Pull down the Android notification bar by swiping down from the top of your device's screen.

  • If you see a notification that reads "Unable to sync calendar and contacts," tap it.

    Note: If you don't see a sync error notification, your calendar and contacts should be syncing.

Open the notification bar

Gmail will ask for access. Tap Allow and follow the prompts and you're done!

Note: Syncing email, calendar, contacts, and tasks may take a few minutes. If your device can’t connect to your email account, make sure your email address and password are typed correctly.

Allow contacts Allow calendar

You can set up your email account manually using IMAP or POP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

  1. Open the Gmail app. Go to Settings > Add account > Other.

  2. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup.

  3. Choose Personal (IMAP) or Personal (POP3).

  4. Enter your password and tap Next.

    Important: If you get a security error, close the Gmail app and then go through the steps again.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Office 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Android Gmail app!

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Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account.

Settings > Add account

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Enter your email address and password. Tap Sign in.

Note: If the email app detects your provider, you may be redirected to a different sign in screen.

Email address and password

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Tap Yes to sync your calendar and contacts with your email account.

Tap Yes to accept permissions

Syncing email, calendar, contacts, and tasks may take a few minutes.

If you've turned on two-step verification, you'll verify your identity with your chosen method.

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If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead. If you don't see this message, skip this step.

Open the email that says "Action required" Click the link to enable sync

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You are now ready to use your email account!

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If you’re still unable to set up your email, try the Manual Setup for Samsung Email app steps below:

Open the Samsung email app. Go to Settings > Add Account.

Enter your full email address and password. Tap Manual Setup.

Choose Manual Setup

Select Microsoft Exchange ActiveSync.

Select Microsoft Exchange ActiveSync

For server settings, set the following if available:

Incoming Server Settings

  • Domain\Username
    Make sure your full email address appears. For example, yourname@outlook.com.

  • Password
    Use the password that you use to access your email.

  • Exchange Server

    • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

    • Use outlook.office365.com for any work or school accounts hosted on Office 365 for business.

    Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

  • Port
    Use 443 or 993.

  • Security type
    Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

Outgoing SMTP Server Settings

  • SMTP Server

    • Use smtp-mail.outlook.com if you're using an Outlook.com account.

    • Use smtp.office365.com if you have an Office 365 for business account.

    • For Exchange email accounts, contact your email provider or system administrator.

  • Security Type
    Choose TLS.

  • Port Number
    Enter 587. Tap Next.

Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Office 365 for business you may also be asked to give additional security control. In this case, choose Activate.

IMAP or POP setup in Samsung Email app

You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

  1. Open the Samsung Email app.

  2. Go to Settings > Add Account.

  3. Enter your full email address and password. Tap Manual Setup.

  4. Choose IMAP account or POP3 account to sync only your email.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Office 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Samsung Email app!

Having trouble? We've got your back.

This article was last updated on June 19, 2017 because of your feedback. If you still need help setting up email on your Android device, tell us about your question in detail using the comment box below so we can address it in the future.

  • Contact Microsoft support regarding your Office 365 or Outlook.com email setup.

  • If you have a work or school account that uses Office 365 for business or Exchange-based accounts, talk to your Office 365 admin for support. Office 365 admins can contact Office 365 for business support.

See Also

Sync calendar and contacts with my phone or tablet

Troubleshoot email setup on mobile

Set up Office apps and email on Android

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