Set up Communications Credits for your organization

You will need to set up Communications Credits if you would like to use toll free numbers with Skype for Business and Microsoft Teams. Also, we recommend that you set up Communications Credits for your Calling Plans (Domestic or International) and Audio Conferencing users that need the ability to dial out to any destination. Many countries/regions are included but some destinations may not be included in your Calling Plan or Audio Conferencing subscriptions. If you don’t set up Communications Credits billing and assign a Communications Credits license to your users and you run out minutes for your organization (depending on your Calling Plan, Audio Conferencing plan in your country/region), those users won’t be able to make calls or dial-out from Audio Conferencing meetings. You can find out more information including recommended funding amounts by seeing What are Communications Credits?.

Note: If you're wondering how much it is and the rates, see Communications Credits Rate Table.

When you sign up, you get certain amount of minutes depending on your country/region. You can see the number of minutes you will get here. After you use up those minutes however calls will be disconnected. To prevent this from happening, you need to set up Communications Credits.

To set it up, you need to either assign an Audio Conferencing or Phone System license to your users.

  • Assign an Audio Conferencing license to your users. See Assign Skype for Business licenses.

    After you assign this license, you will need to set up audio conferencing. For step-by-step instructions, see Set up Audio Conferencing for Skype for Business and Microsoft Teams.

  • Assign Phone System and a domestic or international Calling Plan license to your users. See Assign Skype for Business licenses.

    Note: Although for it's not required for Communications Credits, you need to still also assign an Domestic Calling Plan or International Calling Plan license.

    After you assign these licenses, you will need to get your phone numbers for your organization, and then assign those numbers to the people in your organization. For step-by-step instructions, see Set up Calling Plans.

Looking for more information about Skype for Business and Microsoft Teams add-on licensing

  1. Sign in to Office 365 with your work or school account.

  2. In the left navigation of the Office 365 admin center, go to Billing > Subscriptions > Add Subscriptions > Add-on subscriptions > Communications Credits and then click Buy now.

  3. On the Communications Credits subscription page, add or fill in and then click Next:

    • Add funds Put in the amount that you want to add to your account. If you don't enable auto-recharge, once these funds are depleted, calling capabilities that are enabled using Communications Credits will be disrupted (such as inbound toll free service). To avoid having to manually replenish your Communications Credits balance each time your balance reaches 0 (zero), we recommend customers enable the auto-recharge feature.

    • Auto-recharge Enabling auto-recharge will automatically refill your account when the balance falls below the threshold that you set.

      It's recommended that you use the Auto-recharge’ setting to avoid any disruption of service should your Communications Credits balance reaches 0 (zero). You will be sent an email when recharge transactions succeed, recharge transactions fail (such as an expired credit card) and when your Communications Credits balance reaches 0 (zero).

      • Recharge amount Put the amount in the Recharge with box that you want added to your account once it reaches the trigger amount below.

      • Trigger amount Put the amount in When the balance falls below box that will be used to 'trigger' the auto-recharge. Once your balance falls below this amount, the Recharge amount will be added automatically to your account.

  4. On the How do you want to pay put in your payment information and click Place order.

    Note: Funds will be applied only to Communications Credits at Microsoft’s published rates when the services are used. Any funds not used within 12 months of the purchase date will expire and be forfeited.

Each organization will have a different usage of Calling Plans volume and rates to consider. You will need to get this type of usage data from your current service provider. For those organizations using Skype for Business Online already as their service provider, you can get usage data by reviewing it in the Skype for Business admin center > Reports > PSTN usage details report.

When you are setting up Communications Credits, you will need to investigate call usage for your organization to determine the amounts that you will need to put in. You can get call usage information by reviewing the PSTN usage details report. This report lets you export the call data records to Excel if you want to export the data for storage or to create custom reports. To see usage, see Skype for Business PSTN usage report

  1. Sign in to Office 365 with your work or school account.

  2. In the left navigation of the Office 365 admin center, go to Users > Active users and then select the user or users from the list.

    Tip: If you are assigning licenses to up to 20 users at the same time, you can use the Select a view drop-down then choose one of the options or create your own view. Then click Edit > Next > Next then select the license and click Submit.

  3. In the Action pane under Product licenses, click Edit.

  4. On the Product licenses page, toggle Communications Credits to On to assign this license and click Save.

    Note: Even if you have users that are assigned an Enterprise E5 license it's still recommended that you do this.

Want to know about plans and pricing?

You can see the plans and pricing by seeing one of the following links:

You can also see information by signing into the Office 365 admin center and going to Billing > Subscriptions > Add subscriptions.

To see a table with the license or licenses you will need for each feature, see Skype for Business and Microsoft Teams add-on licensing.

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