Search for phone numbers for users

When you are setting up users in your organization to make and receive phone calls, you must use the Skype for Business admin center and first get phone numbers that can be assigned to users. The phone number you assign to a user will be a phone number that you have chosen for your organization and will be listed in the drop-down list when you edit the properties of the user and click Assign number.

Before you can assign phone numbers to your users, you must use the New numbers page to search for numbers that are available for you within an area. You can search by Country/region,State and City and then enter the number of phone numbers you will need for your users. 

Search for phone numbers

To search for phone numbers for your users
  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > Phone numbers, and then click Add.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Office 365 Phone System add-on license, or one Office 365 Audio Conferencing add-on license.

  4. On the New user numbers page, click the drop-down under State and select the state that you want to select numbers from.

  5. On the Add new user numbers page, use drop downs to choose: under and select the area code for the city and state that you want to select phone numbers from.

    • Country/Region

    • State/Region

    • City

  6. Under Quantity, enter the number of phone numbers that you want for your organization and click Add to create a reservation. You have 10 minutes to select your phone numbers and you if you take more than 10 minutes the phone numbers will be returned to the pool of phone numbers.

    Note: You can see the number of phone numbers which is based on the number of licenses listed next to Total user number your can acquire.

  7. You can click Show numbers to see the full list of phone numbers. This is helpful is you don't want to select a specific phone number in the list.

  8. Select the phone numbers you want and then click Acquire numbers.

    Important: You can acquire more phone numbers than you have licenses. To determine how many phone numbers you can acquire, take your number of licenses, add 10 percent of the number of licenses, and then add 10. For example, if you have 100 PSTN Calling licenses, you can reserve 120 phone numbers, assuming that you have not already acquired some phone numbers for those 100 users.

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.