Resolving conflicts and errors in an external Lists tool

In an external list in a SharePoint workspace, items that have a conflict or error are marked with an icon.

Icon

Meaning

A list item with an edit conflict

Item has an edit conflict

document  in error condition

Item is in an error condition

In this topic

About edit conflicts

About errors

Using the Resolve tab to resolve conflicts and errors

Resolving item conflicts

Resolving item errors

About edit conflicts

An edit conflict results when an item is edited in two locations simultaneously. For example, you might edit an external list item that has also been edited on the SharePoint site, but not yet synchronized to the workspace. When the synchronization occurs, SharePoint Workspace detects two versions of the same item and indicates a conflict.

To resolve the edit conflict, use options on the Resolve tab as described below.

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About errors

Item errors are usually the result of invalid data entered in item form fields. For example, a numeric value entered in a field might fall outside of an acceptable range defined for that field.

To resolve an error, use options on the Resolve tab as described below.

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Using the Resolve tab to resolve conflicts and errors

The Resolve (Error Tools) tab appears in the ribbon whenever any list item goes into a conflict or error state.

Resolve Conflicts tab

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Resolving item conflicts

  1. Click the Resolve (Error Tools) tab.

  2. Click Resolve Conflict.

    The Resolve Conflict dialog box displays a list of the fields that have a conflict, and the values in these fields in each respective location: The "External System Value" on the server, and the "Local Value" in the SharePoint workspace.

  3. Examine the list of conflicting field values so that you can decide which version of the item to keep.

  4. If you want to keep the server version of the item and discard the updated item in the SharePoint workspace, click Keep Backend.

  5. If you want to keep the local, updated version of the item in the SharePoint workspace, and discard the server version, click Keep Local.

  6. If you want more time to decide how to handle the conflict, click Cancel.

    You might postpone resolving the conflict if you want the opportunity to copy data from the local or server version of the item before you discard one or the other.

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Resolving item errors

  1. Click the Resolve (Error Tools) tab.

  2. Click Resolve Error.

  3. Select an option to resolve the error:

    • Edit. Open the item if you want to try to find and fix the error in the item. Save changes to submit the updated item to the external system.

    • Retry. Re-send the local copy of the item to the external system.

    • Revert. Discard your local changes and revert the item to its most recent version in the external system.

    • Delete. Delete the item in the external system.

      In some cases, errors might be related to changes to the structure of the external list. Synchronize the tool to check for updates to the structure of the external list.

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