Repeated sign-in prompts in OneNote for Mac and iOS

Last updated: October 2016


If you use OneNote 2016 for Mac and OneNote for iPad or iPhone, you may be asked to sign in any time you open OneNote or switch between notebooks. Similarly, OneNote may require you to sign in repeatedly in order to resolve sync errors.

Status: Fixed

This issue has been fixed for OneNote for iPhone and iPad. To get the fix, update to version 15.27, which was released on 10/6/16. Once you update the app, OneNote will ask you to sign in again. After you do so, the repeated prompting for your credentials should no longer occur.

The fix for the same issue in OneNote 2016 for Mac is available in 15.27 (161010), which was released to Insider Slow users on 10/10/16, and to non-Insiders on 10/11/16. Again, be sure to sign in when prompted; after that, the repeated requests to sign in should stop.

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See Also

Fixes or workarounds for recent issues in OneNote for Mac

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