Repair an Office application

If an Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer.

Repair Office from the Control Panel

The steps to access the repair tool vary depending on your operating system.

Choose your operating system from the tabs below:

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Programs and Features on the pop-up menu.

    Right click the Start Menu
  2. Right-click the Microsoft Office product you want to repair, and select Change.

    Note: If you have a suite such as Office 365 Home or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  3. From the "How would you like to repair your Office Programs" screen, select Online Repair to make sure everything gets fixed, and then select Repair. The Quick Repair option is also available, which runs faster but only detects and then replaces corrupted files.

    Note: If your copy of Office is MSI-based, select Repair and then click Continue. If you need help figuring out if your Office is Click-to-Run or MSI-based, follow these steps below.

  4. Follow the instructions on the screen to complete.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel from the pop-up menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, under Programs, select Uninstall a program.

  3. Right-click the Microsoft Office product you want to repair, and select the Change button.

    Note: If you have a suite such as Office 365 Home or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. From the How would you like to repair your Office Programs screen, select Online Repair to make sure everything gets fixed, and then select Repair.

    Note: If your copy of Office is MSI-based, select Repair and then click Continue. If you need help figuring out if your Office is Click-to-Run or MSI-based, follow these steps below.

  5. Follow the instructions on the screen to complete.

  1. Click the Start button Windows 7 Start button > Control Panel > Programs and Features.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Office product you want to repair, and then click Change.

  4. Follow the steps for your Office installation type:

    Note: If you need help figuring out if your Office is Click-to-Run or MSI-based, follow these steps below.

    • Click-to-Run: From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair.

    • MSI-based: Select Repair and then click Continue.

  5. Follow the instructions on the screen to complete.

Need more info? We have answers.

Open the expanders below for more info on using the Repair tool in Office.

  1. Open an Office application, such as Outlook or Word.

  2. Go to File > Account or Office Account.

  3. If you see an "Update Options" item, you have a Click-to-Run installation. If you don't see the "Update Options" item, you have an MSI-based install.

    CTR vs MSI

If running Repair doesn't solve the problem, you might need to uninstall and reinstall Office. See Uninstall Office 2010 or Uninstall Office 2013, Office 2016, or Office 365 from a PC.

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