Outlook 2016 stops working or folders are missing or renamed when using Outlook.com account in Outlook 2016 application

Last updated: October 2016


When you search in a Public Folder that you've added to your favorites in Outlook 2016, no search results are returned or you may not see content in the Public Folder at all.

Status: Workaround

We're investigating this issue and will update this page when this issue is fixed. As a workaround, remove your Outlook.com account in Outlook 2016 and add it again. Go to File > Account Settings > Account Settings > select your account and then select Remove. Then do the same steps and select New and enter your Name, Email, and Password to add the account back.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Outlook UserVoice site. We’re listening.

See Also

Fixes or workarounds for recent issues in Outlook for Windows

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!