OneNote is not installed

Why can’t I see the OneNote file being shared in Skype for Business?

Skype for Business can’t display the OneNote file you’re trying to look at for one of the following reasons:

  • You don’t have OneNote 2010 or OneNote 2013 installed on your computer, and the file is in a folder or on a server that doesn’t support Microsoft Web Application Companion (WAC).

  • You’re using Lync Basic 2013, which doesn’t support note sharing.

    Note:  To find out if you’re using Lync Basic, look at the top of your Skype for Business main window; it will say “Lync Basic.”

What do I need to do to be able to view the file?

If you’re using Skype for Business (Lync) (and not Lync Basic), do one of the following:

  • Obtain a copy of OneNote. Contact your workplace technical support for details. Then, after you’ve installed OneNote, restart Skype for Business, and connect to the conversation or Skype for Business Meeting again.

  • Ask the person sharing the file to copy it to a WAC-enabled location (SharePoint or OneDrive) and then to share it again.

More information about this issue

Ordinarily, you’ll be able to see a shared OneNote file in a Skype for Business conversation if you meet these four conditions:

  • You are using Skype for Business, not Lync Basic.

  • You have OneNote 2010 or 2013 installed on your computer.

  • You have the necessary user credentials and permissions to see the file.

  • You have connectivity to the file location.

If you don’t have OneNote 2010 or 2013 installed, but you’ve met the other three criteria above, Skype for Business will try to open the OneNote file using WAC, which is the version of Office that allows for viewing documents using a web browser.

Because you don’t have a copy of OneNote installed on your computer, and the file is in a folder or on a server that isn’t set up to support WAC, Skype for Business is unable to display it.

Either of the two actions described above should solve the problem for Skype for Business users.

Top of Page

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!