My Print button and some printer settings aren’t available

If there is a problem with the printer or printer driver, the connection to the printer might have been disabled, or some printer settings might have been hidden. You can try the following common solutions to fix the problem.

  • Run Microsoft Update. For more information, see Update Office and your computer with Microsoft Update.

    Note: If your Microsoft Office product was installed with Microsoft Office Click-to-Run, use Click-to-Run Product Updates instead of Microsoft Update. In Office 2013 and Office 2016, click File > Account > Update Options, and then click the option you want. In Office 2010, click File > Help > Update Options, and then click the option you want. For more information about Office 2010 updates, see Update, repair, or uninstall Office Click-to-Run.

  • Go to the printer manufacturer's website and try to update the printer driver.

  • If you are on a network, contact an administrator.

Tip: Want to learn how to connect a printer to your device? See help for Windows 10 | Windows 8.1 | Windows 7

Troubleshoot printer problems in Windows 10

  1. Open Devices and Printers by pressing the Windows logo key + S and typing "Devices and printers" in the search box.

  2. Right click on the printer and select Troubleshoot.

  3. Follow the steps in the wizard.

Troubleshoot printer problems in Windows 8

  1. Open Control Panel by pressing the Windows logo key + X to see a list of commands and options, and then click Control Panel.

  2. Under System and Security, click Find and fix problems.

  3. Under Hardware and Sound, click Use a printer.

  4. Follow the steps in the wizard.

Troubleshoot printer problems in Windows 7

You can use the Windows 7 Printer Troubleshooter to find problems with a specific printer, or with all printers.

To look at problems for a specific printer
  1. Click Start > Devices and Printers.

  2. Right-click the printer you want help with.

  3. Click Troubleshoot.

  4. Follow the steps in the wizard.

To look at problems for all printers
  1. Click Start > Control Panel.

  2. Under System and Security, click Find and fix problems.

  3. Click Hardware and Sound > Printer.

  4. Follow the steps in the wizard.

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