Microsoft Office Accounting 2008 known issues

This document provides late-breaking information about Microsoft Office Accounting 2008. This document will be updated as additional information becomes available.

Services

The Equifax add-in will not function if Office Accounting 2007 and Accounting 2008 are installed on the same computer and you then uninstall Accounting 2008.

To correct this problem, uninstall Office Accounting 2007, and then reinstall it.

Payroll for Office Accounting will not function if you install Accounting 2008 on a computer running Office Accounting 2007 and then uninstall Office Accounting 2007.

To correct this problem, do one of the following:

  • If you installed Accounting 2008 from an installation CD, run PayAPI.msi, which is located in the ADP folder on the installation CD.

  • If you downloaded Accounting 2008, back up your company file, uninstall the program, download and reinstall Accounting 2008, and then restore your company file.

If you install Accounting 2008 on a computer running Windows Vista Service Pack 1 (SP1), you cannot edit your PayPal settings after you initially set them.

To edit your PayPal settings in this situation, do one of the following:

  • Edit your PayPal settings in Accounting 2008.

    1. In Accounting 2008, on the File menu, point to Utilities, and then click Add-in Packs.

    2. In the Manage Add-in Packs dialog box, in the Enabled column, clear the check box next to PayPal Payments.

    3. Close and then reopen Accounting 2008.

    4. On the File menu, point to Utilities, and then click Add-in Packs.

    5. In the Enabled column, select the check box next to PayPal Payments.

    6. Close and reopen Accounting 2008.

    7. On the PayPal Payments menu, click PayPal Settings to start the PayPal Payments Settings Wizard, and make the necessary changes.

  • Edit your PayPal settings in Microsoft Office Word. Do one of the following, depending on your version of Word.

    Word 2007

    1. Right-click an invoice in the Invoice List, point to E-Mail, and then click one of the following:

      • In Message Body

      • As Word Attachment

    2. In the Select Word Templates dialog box, select the template you want to use for your invoice, and then click Select.

    3. If necessary, open the Word file from the Microsoft Office Outlook message.

    4. On the Add-Ins tab, click User Settings.

    5. In the PayPal Payments Settings dialog box, make the necessary changes, and then click OK.

      Word 2003

    6. Right-click an invoice in the Invoice List, point to E-Mail, and then click In Message Body.

    7. In the Select Word Templates dialog box, select the template you want to use for your invoice, and then click Select.

    8. On the PayPal toolbar, click User Settings.

    9. In the PayPal Payments Settings dialog box, make the necessary changes, and then click OK.

Opening reports

If you open an Accounting 2008 analysis report in Microsoft Office Excel 2007, the chart title and selected filters are not displayed properly.

This problem occurs with the Sales Analysis report and Purchase Analysis report. To correct the problem, do the following:

  1. Open the report that you want to view.

  2. Click the Chart tab.

  3. Double-click the chart, and then above Chart Layouts on the toolbar, click Layout 1.

  4. Click Chart Title, and then type a name for the report.

  5. Click the Cube tab.

  6. Right-click the cube, and then click Show Field List.

  7. In the PivotTable Field List, under Vendor or Customer, clear and then reselect the Vendor or Customer check box.

  8. Click the Chart tab.

  9. Right-click the overlapping labels at the bottom of the chart, and then select Format Axis.

  10. In the Format Axis dialog box, in the Navigation Pane, click Alignment.

  11. Click the Text direction arrow, and then select Rotate all text 90.

  12. Click Close.

Accounting 2008 stops responding if you open Accounting 2008 analysis reports and the regional setting of the computer is different from the Excel display language setting.

If you open the Accounting 2008 Sales Analysis report or Purchase Analysis report and the Microsoft Windows regional setting (in Windows XP, the Standards and Formats setting; in Windows Vista, the Formats setting) is different from the Excel display language setting, Accounting 2008 stops responding. For example, if the Windows regional setting is Spanish and the Excel display language setting is English. To correct this problem, do the following:

  • Install the Office Language Pack of the language used by your Windows regional settings. For example, if the Windows date and format settings are set to Spanish, install the Spanish Office Language Pack.

  • Set the display language setting in Excel to match the Windows settings.

    For more information about changing language settings in Excel, see Add a language or set language preferences in Office 2007.

Database utilities

When you attach a company file to a Microsoft SQL Server database by using the Microsoft Office Accounting Data Utilities dialog box, an error occurs if you are running Office Accounting as an interactive administrator (a user with the least administrative permissions).

The following message may appear: "The selected file is marked as read-only. Please remove the read-only mark and try again."

To prevent the error, change the user permissions for the file to match the permissions of other files in the folder. To view permissions of a file, right-click the file, and then select Properties. For security reasons, we recommend that you do not run Accounting 2008 as a computer administrator to attach a database.

Add-ins

If you disable Microsoft Office Accounting 2008 add-ins after your company books have been exported for accountant review, you cannot re-enable the add-ins until the reviewed files are imported back into the company database.

To avoid potential delays, do not disable add-ins when your company books have been exported for accountant review.

You cannot add a new fixed asset if you install Accounting 2008 on a computer running Office Accounting 2007 without Office Accounting Service Pack 1 (SP1).

In this situation, if you attempt to add a new fixed asset, Accounting 2008 will stop responding. To avoid this problem, install Office Accounting 2007 SP1 before you install Accounting 2008.

Point of Sale integration

Upgrading an Office Accounting 2007 company that is integrated with Microsoft Dynamics - Point of Sale to Accounting 2008 will disable the integration if Point of Sale and Office Accounting are installed on separate computers.

We recommend that you do not upgrade your Office Accounting 2007 company to Accounting 2008 in this situation.

Sending documents in e-mail messages

Your permission is required to send each message when you send documents by using bulk e-mail.

If you send documents in bulk e-mail, you may receive a Microsoft Office Outlook warning requesting permission to send each message. These security warnings appear in Outlook when a program attempts to send an e-mail message on your behalf or to access your contact information in the Outlook Address Book, and Outlook detects that your antivirus software is out of date.

Note: In Outlook 2007, this message appears if the Always warn me about suspicious activity option is selected in the Trust Center. To check your settings, on the Tools menu, click Trust Center, and then click Programmatic Access.

Ensure that your antivirus software is up to date and that the software is configured to share its update status with other programs.

If you are prompted to allow access to contact information, select the Allow access for check box, click the amount of time that you want to grant access for, and then click Allow. We recommend that you select the least amount of time necessary for Office Accounting to access your Outlook data.

When you send an invoice in e-mail, you may not be able to preview the PayPal payment message before you send the invoice.

When you send an invoice in e-mail and click the PayPal link to preview the PayPal payments message before you send the invoice, an error message may appear on the PayPal Web site. However, the recipient of the invoice will be able to open the PayPal message.

If you want to preview the PayPal message before you send the invoice, log on to paypal.com from the same computer. The PayPal Web site will add a cookie to your computer, which will enable the PayPal links to work correctly. Another way to check the message is to forward the invoice to yourself.

Printing

If you click the Print button on the toolbar, the status watermark on printed documents will be visible or not depending on the latest selection in the Print dialog box.

To change the watermark setting for printed documents, do the following:

  1. On the File menu on a document form, click Print.

  2. In the Print dialog box, select or clear the Include status watermark check box.

Regional settings

Accounting 2008 will not operate properly if the Microsoft Windows regional setting of your computer is set to Welsh before you open Accounting 2008 for the first time.

If your Windows regional setting (in Windows XP, the Standards and Formats setting; in Windows Vista, the Formats setting) is set to Welsh before you open Accounting 2008 for the first time, Accounting 2008 cannot open forms, lists and dialog boxes. To correct this problem, close Accounting 2008, change the Windows regional setting to English (United Kingdom or United States) and then reopen Accounting 2008. After Accounting 2008 is open, you can change your regional setting back to Welsh.

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