Sometimes even the best and most useful content does not get the attention it deserves. Often because people don’t know about the content, or because they don’t know where to look for it. Delve can help you solve both these issues.
Say that you work in customer support, and people often come to you for advice. To help out, you've written a set of documents that describe solutions for different customer pains, and you know that these documents would be useful to many of your colleagues. You stored the documents on your team site, but people don't seem to know or remember where to find them. You keep getting emails asking for help or for links to more information.
With Delve, your colleagues can easily find your documents without knowing where you have stored the content. As you create or update documents, your closest colleagues and peers will probably see your new documents on their DelveHome page. Or, they can go to your people page to find the documents there. If you've explicitly shared the documents with your colleagues, they can also find the information in their Shared with me view.
Make it more visible by getting activity around the document
The key to making your documents more visible in Delve is to generate more activity and buzz around the documents. Documents that are active among your closest colleagues are likely to show up as important documents also to people in their networks, and so on. The more often a document is viewed, edited or shared among your closest colleagues and peers, the more likely the document is to become visible and popular across your entire organization.
So what can you do you do to spark activity around your documents?
Here are some tips:
Store the document where people can access it
If you want people to view a document in Delve, store it in a place where they have access. The “Shared with everyone” folder in your TE104004751 is a good choice. So is one of your organization’s Sites in TE102751708.
Share the document
If you want a document to have a wide audience quickly, share it and invite others to read and comment on the document.
Have good and useful content
If your content is useful, people will return to your document and recommend it to others.
Get the title right
Give your document clear and useful titles that make the documents stand out in Delve and make people want to read the document. Make the titles different enough so that readers will see at a glance how one document is different from the next.
Add a good picture
Add a picture that sparks interest in the document and makes the document easy to recognize in Delve.