Make an audio call in Communicator

You can use Communicator for Mac 2011 to talk to contacts in your network. You can also conduct conference calls by inviting multiple contacts to join the conversation. During an audio call, you can also use Communicator to send files and text messages.

To use audio calling, both you and your contact must have a microphone and either speakers or headphones. If your computer doesn't have a built-in microphone, you can purchase a Mac-compatible microphone for your computer. To learn about how to set up these devices, see Mac Help.

  1. Do any of the following:

To

Do this

Call a contact not in your contact list or to call a contact's alternate number

In the Contact List window, click Call  Communicator Call button , and then enter a phone number or an alphanumeric number on the keypad.

Call a contact in your Contact List

In the Contact List window, click Call  Communicator Call button , and then click Select a contact. In the Select a contact list, point to the contact, and then click the number to call.

  1. Note: The keypad appears only if your organization has configured your account to use Enterprise Voice. If you don't see the keypad, in the Contact List window, click Call  Call button , and then click the contact that you want to call.

  2. After your contact accepts the call, talk into the microphone.

  3. Do any of the following:

To

Do this

To invite other contacts to the audio call

Click Invite  Invite contact button , and then click a contact.

Add video to the call

Click Video  Video button .

Adjust the volume

Drag the volume slider  Volume slider .

Put the audio call on hold so that no sound is sent or received

Click   On hold button .

End the audio part of the call but leave the message window open

Click   End call .

Use the touchtone feature while in a call

Click Communicator Keypad button .

Mute the call

Click Communicator Audio Mute button

Leave the conversation completely

Close the conversation window.

Notes: 

    • If you are in a text conversation with a contact, you can add audio and video to the conversation. In the conversation window, click Call  Communicator Call button or Video  Video button .

    • When you save a conversation in Conversation History, only the text portion is saved. Audio and video aren't saved.

See also

Make a video call in Communicator

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