Images in HTML signatures appear as gray boxes when sending new messages or replying

Last updated: August 2016


You might notice that images in your email signature are displayed as a gray box (shown below) when you're writing an email or replying to a message.

Outlook placeholder image in HTML signatures

Status: Investigating

We're working to identify the root cause and will update this article when we have more information. Please note that the images only show as gray boxes when you're writing an email, and appear as expected to the recipients after you send the email.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

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