Identify directory synchronization errors in Office 365

You can view directory synchronization errors in the Office 365 admin center. Only the User object errors are displayed. To view errors by using PowerShell, see Identify objects with DirSyncProvisioningErrors.

View directory synchronization errors in the admin center

To view any errors in the admin center:

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Admin center.

  3. On the Home page you will see the DirSync Status tile.

    The DirSync Status tile in admin center preview
  4. On the tile, choose DirSync Status to go to the Directory Sync Status page.

    On the bottom of the page you can see if there are DirSync errors.

    On the Directory Sync Status page you can see if there are DirSync object errors

    Choose We found DirSync object errors to go to a detailed view of the directory synchronization errors.

    Note: You can also go to the DirSync errors page if you choose We found DirSync object errors on the DirSync status tile.

    DirSync errors page
  5. On the DirSync errors page, choose any of the errors listed to display the details pane with information about the error and tips on how to fix it.

To view any errors in the old admin center:

  1. Sign in to Office 365 with your work or school account.

  2. Go to the old admin center.

  3. Go to Users > Active Users

  4. A warning on the top of the page is displayed if there are errors.

    Directory sync error declaration on top of the Active Users page
  5. In the Select a view drop-down, choose Users with errors to list each user that has a directory synchronization error.

    Users with errors on the Active users page
  6. To see more details, select a user and you can see a detailed description of the directory synchronization error on the bottom of the user details pane.

    Details of a user's directory synchronization error

See Also

Fixing problems with directory synchronization for Office 365

Set up directory synchronization for Office 365

Turn off directory synchronization for Office 365

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×