I get an error when importing Outlook for Mac 2011 data

Outlook for Mac 2011 data is one of the options on the Import page. You use this feature when upgrading from one computer to another or when upgrading to Outlook 2016 for Mac.

Import screen with Outlook 2011 data on this computer selected

The Outlook data includes a set of email messages, contacts, tasks, calendars, and settings associated with an Outlook 2011 account. The set of Outlook data was called an "identity" in Outlook 2011 but is now known as a profile.

What to do when the error occurs

If you see the following error when attempting to import Outlook 2011 data, create a new profile (identity) and set it as the default and then attempt the import again.

Import error

  1. To create a new profile, in Finder, browse to the Application folder. Press CTRL and then click Microsoft Outlook to see the contextual menu, and then click Show Package Contents.

    Show package contents

  2. In the Contents > SharedSupport folder, double-click Outlook Profile Manager.

    Show package contents for Outlook

  3. In the Outlook Profile Manager window, click the Add Add button and give the profile a name.

  4. Next, click the Options button and click Set as Default.

    Set default profile

  5. After setting a new default profile, open Outlook for Mac and click File > Import.

    Import from File menu

  6. Select the content you want to import and click Continue. Complete the rest of the steps as instructed on the Import screens.

    Import screen with Outlook 2011 data on this computer selected

See Also

Import email messages, contacts, and other items into Outlook 2016 for Mac

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