I get an error when importing Outlook for Mac 2011 data

Outlook for Mac 2011 data is one of the options on the Import page. Use this feature when upgrading from one computer to another, or when upgrading to Outlook 2016 for Mac.

Import screen with Outlook 2011 data on this computer selected

The Outlook data includes the information associated with a specific Outlook 2011 account: email messages, contacts, tasks, calendars, and settings. This data set was called an "identity" in Outlook 2011. It's now known as a profile.

What to do when the error occurs

If you see the following error when attempting to import Outlook 2011 data, create a new profile (identity) and set it as the default, then attempt the import again.

Import error

  1. To create a new profile, in Finder, search for the Application folder. Press CTRL, then choose Microsoft Outlook to see the contextual menu. Choose Show Package Contents.

    Show package contents

  2. In the Contents > SharedSupport folder, double-click Outlook Profile Manager.

    Show package contents for Outlook

  3. In the Outlook Profile Manager window, choose the Add Add button and give the profile a name.

  4. Next, select the Options button, then Set as Default.

    Set default profile

  5. After setting a new default profile, open Outlook for Mac and choose File > Import.

    Import from File menu

  6. Select the content you want to import and click Continue. Complete the rest of the steps as instructed on the Import screens.

    Import screen with Outlook 2011 data on this computer selected

See Also

Import email messages, contacts, and other items into Outlook 2016 for Mac

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