Frequently Asked Questions about Sway

Note: The information in this article applies to the most current functionality available on Sway.com. Like most modern software, the Sway Web experience and its apps are frequently updated to add new functionality and to improve existing features. Please check back periodically for new and recently updated questions and answers.

What are the system requirements for Sway?

For details about supported browsers and available Sway apps, see Sway system requirements.

How do I access Sway on the Web?

In your Web browser, visit www.sway.com and then sign in using your Office 365 organizational or school account, or your free Microsoft Account.

You already have a Microsoft account if you use any of these services:

  • Outlook.com (including any Hotmail or Live.com email address)

  • OneDrive

  • Xbox LIVE

  • MSN

  • Office 365 Home, Personal, or University subscription


If you don’t already have a Microsoft account, click here to sign up for free.

You can also access Sway from the Office.com home page by clicking the Sway tile in the middle of the page, or on the menu in the upper left corner of your screen.

Where can I download the Sway app?

You can download our free Sway app for your Windows 10 device or your iPhone from the following locations:

What devices support Sway?

Sway on the Web is best experienced when using Microsoft Edge, Internet Explorer 11, Firefox 17 or later, Chrome 23 or later, and Safari 6 or later. Viewing a Sway on the Web works at any screen resolution, but creating and editing a Sway requires a minimum screen width of 600 pixels or larger.

Creating, editing, and viewing a Sway using the Sway app for iPhone requires at a minimum an iPhone 4s or later, running Apple iOS 8 or later.

Can I create a Sway in another language?

Sway is currently available in 67 languages:

Afrikaans, Albanian, Amharic, Arabic, Azerbaijani, Bangla, Basque, Belarusian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (United States), English (United Kingdom), Estonian, Filipino, Finnish, French (Canada), French (France), Galician, German, Greek, Hausa (Latin), Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Khmer, KiSwahili, Korean, Lao, Latvian, Lithuanian, Macedonian, Malayalam, Malay, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish (Mexico), Spanish (Spain), Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek (Latin), and Vietnamese.

Sway is available in these languages for both consumers and Office 365 business and education plans.

Can I download a Sway?

Sway requires an Internet connection and needs to remain online to manage the layout of your content.

Can I print a Sway?

Sway is an online service for visualizing and managing interactive content. As such, printing or exporting content is not currently supported.

How can I provide feedback, or feature requests about Sway?

We love hearing from you! Please send your feedback and feature requests to us here:

My question isn’t answered here. What can I do?

If you need additional assistance with Sway, please try any of the following:

  • Visit the Sway UserVoice site to share your ideas and suggestions for how we might improve Sway. You can also vote on ideas already submitted by others.

  • View and post questions in the Sway Community forums to get free technical assistance from experienced Sway users and members of the Sway product team.

  • Visit the Answer Desk for a list of additional Support options.

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