Fixes or workarounds for recent issues in Word for Windows

Last updated: January 2017

Word crashes and slow performance

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Issues affecting Word features and add-ins

An issue was included in a recent build of Office which affects customers typing Japanese, Korean or Chinese characters using IME (Input Method Editor).

In Word 2016 or Outlook 2016, builds 16.0.7369.2024 or later, when typing East Asian characters, you may notice the focus suddenly switch to a small dialog box in the upper right corner, and you can't continue editing your document or email message.

This is now fixed in build 16.0.7369.2054, released on 11/2. To get the latest updates, click File > Account > Update Options > Update Now.

Last updated: November 11, 2016


On October 4th, 2016, we released an Office 2016 Click-to-Run update, the September feature update, which included accessibility improvements for Office Form Controls. Unfortunately, these improvements introduced an issue that affects the way VBA form controls display or behave in some situations.

For example:

  • If you use VBA to develop custom forms, you may notice that transparent label controls are opaque when they should be transparent, or that Office stops responding when you set the Cycle property for MultiPage controls to 2-fmCycleCurrentForm.

  • If you use custom forms as part of your day-to-day work, you may notice that these forms no longer appear or work correctly. For example, buttons or other controls may be misaligned or overlapping in a worksheet, making it hard or impossible to use the form. In some cases, your Office app may stop responding when you attempt to open a macro-enabled file containing form controls. 


This issue may affect:

  • Office 2016 users who have the Click-to-Run version of the September feature update installed. Office 365 subscribers will see Version 1609 (Build 7369.xxxx) and Office 2016 non-subscribers will see build 16.0.7369.xxxx.

  • Office Insiders on recent Slow builds, including Version 1609 (Build 7369.xxxx) and Version 1610 (Build 7466.xxxx).

  • Office Insiders on Fast builds 16.0.7512.1000 or 16.0.7416.1000.

  • Earlier versions of Office, such as Office 2013, if those versions are installed on the same PC as the offending versions of Office 2016.

This issue doesn’t affect:

  • Those who receive updates through Deferred Channel.

  • Those using volume license editions of Office 2016, such as Microsoft Office Professional Plus, who receive updates through Windows Installer technology (MSI).

  • Those who use Office on other platforms, including Office Online .


A fix for the VBA form issue is now available in the following builds:

  • Version 1609 (Build 7369.2054)

  • Version 1610 (Build 7466.2038)

To install the update, click File > Account > Update Options > Update Now.

When accessing the File > Options > Proofing > When correcting spelling and grammar in Word > Writing Style menu option in Word 2016, Grammar & Style is missing. (The Grammar option still exists, which you can use to flag misused words, punctuation issues, capitalization issues, and other errors that result in ungrammatical sentences.)

The original style-checking options were removed from Office 2016 due to low usage. However, we’ve recently announced the impending release of Editor, a new Office 365 feature that offers advanced proofing and editing services, including improved tools for finding and fixing style and writing issues.

If you have Version 1609 (Build 7369.2024) or later installed, you can specify style-checking rules today using a new Grammar & more option in Word and Outlook. The full set of proofing features will be available soon to Office 365 subscribers as part of the broader Editor release.

Note: To use Grammar & more, your proofing language must be set to English. Support will be added for more proofing languages in the upcoming months.

If you’re an Office 365 subscriber running Version 1610 (Build 7466.2038) or later, you can quickly add words to AutoCorrect and get to AutoCorrect Options as part of the new Editor feature. Right-click a flagged word in your document or email, and then click the arrow next to the suggestion to open a context menu with the new commands.

Spelling error suggestion

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In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

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