Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: December 2016

PowerPoint crashes and slow performance

You encounter broken images and an rld2/rld3 error. For example, you see the message "The image part with relationship ID rId2 was not found in the file."

We are aware of this issue and we're investigating. When an update is available, we'll post here with more information.

Issues affecting PowerPoint features and add-ins

Last updated: November 30, 2016


Clicking a hyperlink to a PowerPoint presentation returns the error message "PowerPoint found a problem with content in <path\filename>. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click repair." After you click repair, error message continues, "Sorry, PowerPoint can't read <path\filename>."


We're aware of this issue and plan to fix it in a future release. When we do, we'll update this article with information about how to obtain the fix. In the meantime, you can work around this issue by doing the following:

  1. Click File > Options > Trust Center > Trust Center Settings... > Trusted Locations.

  2. Click Add new location..., click Browse..., and select the location of the file.

When you try to check out and edit a PowerPoint 2016 file in the Office 2016 desktop client and the file is stored on a SharePoint document library, PowerPoint says it's a read-only file.

This issue is now fixed in build 16.0.6965.2082 and later. To get the latest updates, click File > Account > Update Options > Update Now.

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office on Windows forum for personal, home, or university users
Office 365 community forum for business users


Provide feedback in Office app
You can send feedback directly to our Office teams:.

In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the PowerPoint UserVoice site. We’re listening.

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!