Fixes or workarounds for recent issues in PowerPoint for Windows
Last updated: April 2017
PowerPoint crashes and slow performance
Last updated: April 21, 2017
After updating Windows 10 (such as updating from Windows 10 Anniversary Update to Windows 10 Creators Update, or from the Windows 10 November Update to Windows 10 Creators Update) and with Malwarebytes installed, you may experience Office 2016 or Office 2013. Most common occurrences are the following:
Saving a file locally or to a network share. You may receive the following error message:
Browsing any file from the network share from any opened app.
Copying large amount of data from one file to another, or from one app to a different app (for example: copy and paste from Excel to Word).
Inserting any picture from Word.
This is a known compatibility issue as reported also in Malwarebytes forum, and our engineering team is continuing to investigate. To workaround this issue, you can disable protection for Office apps. Malwarebytes has provided instructions for another issue (PowerPoint crashing) but steps should be the same. Please be aware that this will disable some of the functionality of Malwarebytes until Malwarebytes releases their fix.
PowerPoint crashes when inserting or playing embedded videos (or other media files, including YouTube videos) [FIXED]
Last updated: April 11, 2017
When you insert or play an embedded video (or other media file) in a presentation, PowerPoint crashes. This includes embedded YouTube videos.
To resolve this issue, install Windows KB4015438 (OS Build 14393.969).
This fix was included in the Patch Tuesday release on 4/11/17.
Issues affecting PowerPoint features and add-ins
Error “Upload pending: Server unavailable” or “Upload failed: Locked by another user” when saving files [FIXED]
Last updated: April 4, 2017
When creating large Office files—pre-saved documents with a size greater than 3.5MB—and saving them for the first time to OneDrive, OneDrive for Business or a SharePoint document library, you may receive an error message indicating upload and/or locking problems during save.
This issue impacts the following Office versions:
Office 365 Subscribers for Windows: 16.0.7870.2013 or greater
Office 2016 one-time purchase for Windows: Version 1702 (Build 7870.2013) or greater
Office for Windows Mobile: 17.7830.1009 or greater
Office for Android: 16.0.7830.1002 or greater
This issue has been fixed in builds 16.0.7870.2031 or later, which are being automatically rolled out, but you can update manually to receive the fix right away.
Open any of the Office apps, then go to File > Account, (or Office Account in Outlook) > Update Options > Update Now.
See Install Office updates for more information on how to download updates manually.
Last updated: March 29, 2017
When using PowerPoint and Access, you may observe that fly-out menus, such as ones that display when you right-click, do not close. In other cases, fly-out menus may not open. This issue impacts customers who are in Version 16.0.7766.2060.
This issue is now fixed in Version 1702 (Build 7870.2024) for Office 365 subscribers or in Version 16.0.7870.2024 for Office 2016 non-subscribers. To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.
Need more help?
Talk to support.
Provide feedback in Office app
In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
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