Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: January 2017

PowerPoint crashes and slow performance

Last updated: January 5, 2017


Users with Malwarebytes 3.0 and the Office October fork builds 7571.2017 or later may experience “Stopped working” error or problems opening PowerPoint. This can happen even though PowerPoint was installed and working fine before.


There is a fix available in builds 16.0.7571.2109, released on 1/4, and higher. To install the update, click File > Account > Update Options > Update Now.

If you had previously turned off protection for PowerPoint via the instructions provided by Malwarebytes, please turn protection back on.

Last updated: January 4, 2017


When you launch a slide show with Presentation View, and then go to Grid view, PowerPoint crashes. Crashes also happen when you use slides show zoom in Presentation View.


There is a fix available in build 16.0.7571.2072 and higher. To install the update, click File > Account > Update Options > Update Now.

You encounter broken images and an rld2/rld3 error. For example, you see the message "The image part with relationship ID rId2 was not found in the file."

We are aware of this issue and we're investigating. When an update is available, we'll post here with more information.

Issues affecting PowerPoint features and add-ins

Last updated: November 30, 2016


Clicking a hyperlink to a PowerPoint presentation returns the error message "PowerPoint found a problem with content in <path\filename>. PowerPoint can attempt to repair the presentation. If you trust the source of this presentation, click repair." After you click repair, error message continues, "Sorry, PowerPoint can't read <path\filename>."


We're aware of this issue and plan to fix it in a future release. When we do, we'll update this article with information about how to obtain the fix. In the meantime, you can work around this issue by doing the following:

  1. Click File > Options > Trust Center > Trust Center Settings... > Trusted Locations.

  2. Click Add new location..., click Browse..., and select the location of the file.

When you try to check out and edit a PowerPoint 2016 file in the Office 2016 desktop client and the file is stored on a SharePoint document library, PowerPoint says it's a read-only file.

This issue is now fixed in build 6965.2092 or later for Office 2016 who have the Click-to-Run version installed. Office 365 subscribers will see version 1605 (Build 6965.2092) and Office 2016 non-subscribers will see build 16.0.6965.2082. To get the latest updates, click File > Account > Update Options > Update Now.

The fix is in progress for those who have volume license editions of Office 2016, such as Microsoft Office Professional Plus and Microsoft Office Standard, who receive updates through the Windows Installer technology (MSI).

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In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

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