Fixes or workarounds for recent issues in Excel for Windows

Last updated: May, 2018

Note: Go to the older issues that have been fixed section in this article if you can't find the issue you're looking for in the crashes and slow performance or features and add-ins sections.

Excel crashes and slow performance

Last Updated: May 1, 2018

ISSUE

Excel may crash when you open an IQY file that has a data source location greater than 528 characters.

This affects Excel 2016 Version 1802 (Build 9029.2167).

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1803 (Build 9126.2152) and higher. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

Last Updated: March 28, 2018

ISSUE

When you try to start an Office 2016 application you get error code 0xC0000142.

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1803 (Build 9126.2116) or greater. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

Also covered in Error 0xC0000142 when you start an Office 2016 application.

Last Updated: January 17, 2018

ISSUE

Some Windows 10 users may experience a crash or data loss when using Chinese Input Method Editors (IMEs).

STATUS

This issue is being investigated. The issue affects Windows builds 17063.1000 to 17066.1000.

Last Updated: December 6, 2017

ISSUE

You may experience problems loading the Excel Solver add-in if you have WPS Office installed on your machine.

STATUS: WORKAROUND

Microsoft is aware of and investigating the issue with WPS Office. If you encounter this problem, please repair Office. For the most recent information on this issue, go to Errors loading Excel Solver add-in.

Last updated: March 15, 2018

ISSUE

When you click Insert > Object > Create from file and then click the Browse button, Excel 2016 may crash. It seems this issue impacts these builds: Monthly Channel Version 1709 (8528.****) or Semi-Annual Channel Version 1708 (8431.****).

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1712 (Build 8827.XXXX) or higher. To get the latest update immediately, open Excel and choose File > Account > Update Options > Update Now.

This issue is also covered in this article: Excel may crash when you try to embed an object into a worksheet.

Issues affecting Excel features and add-ins

Last updated: April 25, 2018

ISSUE

You may experience issues with phonetic edits in Excel in this Office edit language: Japanese.

STATUS: FIXED

Restarting Excel should fix the issue. This information is also found in Excel 2016 problems with phonetic edits in Japanese edit languages

Last updated: January 31, 2018

ISSUE

When you try to use the shortcut key (ALT + C) to return to the Home page, it doesn't work. Instead, the shortcut key to return to the Home Page is now ALT + C1.

STATUS: FIXED

The issue is fixed in Monthly Channel Version 1712 (Build 8827.2179) or higher. To get the latest update immediately, open Excel and choose File > Account > Update Options > Update Now.

Last updated: March 13, 2018

ISSUE

After you install the security update for Excel 2016: November 14, 2017, you may encounter this error when you click on a shape that has a digitally signed macro assigned to it:

Cannot run the macro.

The macro may not be available in this workbook or all macros may be disabled.

STATUS: FIXED

This issue has been fixed in the March security update for Excel. For more information, go to the article for your Excel version:

Last updated: March 7, 2018

ISSUE

When you double-click or choose the "new" option on a template file (.xlt, .xltx, .xltm) in Excel 2016, Excel opens two identical copies of the file.

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1709 (Build 8528.XXXX) or higher. To get the latest update immediately, open Excel and choose File > Account > Update Options > Update Now.

Information for this issue is also provided in Creating a new Excel file from a template opens the file twice.

Last updated: October 13, 2017

ISSUE

When using the trial version of Office 365, every time you open an Office file, the latest version of the application gets automatically set as the default application for Word, Excel, or PowerPoint in all versions of Windows. For example, if you have Excel 2013 installed and are also running Office 365 trial version, then the workbook will open in Excel 2016.

STATUS: WORKAROUND

We recommend using Office365 for the latest features. However, you may uninstall the trial version so that we open files with the version of Excel you installed.

Last updated: August 16, 2017

ISSUE

When opening Office 2016 files, you may experience files are opening as read-only unexpectedly. This issue most commonly impacts Excel and Word in Version 1706 (Build 8229.2045) or later. Sometimes this issue manifests after you attempt to sync a document that requires check-in on OneDrive. Upon opening the file in Word or Excel, the file opens as read only.

STATUS: WORKAROUND

Our engineering team is actively fixing this issue. In the meantime, please refer to this article for workaround.

Need more help troubleshooting? Talk to support.

If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.

If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Last updated: August 28, 2017

ISSUE

After updating to the August 1, 2017 update for Office 2016 (KB 4011051), clicking a hyperlink in an Excel workbook that points to another Excel workbook no longer works and you might receive a hyperlink warning message. You may also experience issues accessing WMI programmatically from Excel and Word.

STATUS: FIXED

This issue is now fixed. Please manually install the August 22, 2017 update for Office 2016 (KB 4011093). This KB 4011093 will be available as an automatic update and for those using Windows Server Update Services (WSUS) in the next monthly update for Office.

Last updated: April 5, 2018

ISSUE

When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message:

An error occurred while importing this file. http://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&FileName=[icon].svg

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1803 (Build 9126.2116) or greater. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

Changed functionality, blocked or discontinued features

Older issues that have been fixed

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