Error when trying to create or edit contacts in Outlook: You don't have permission to create an entry in this folder

Last Updated: July 26, 2019

ISSUE

After a GSuite migration to Microsoft Office 365, users receive the following error message when they try to create or edit their contacts in the Outlook desktop client: 

Error creating contacts

You don't have permission to create an entry in this folder.  Right-click the folder, and then click Properties to check your permissions for the folder.  See the folder owner or your administrator to change your permissions.

STATUS: FIXED

The service fix prevents future occurrences of the issue but does not retroactively address the issue if already in the bad state.  To work around the issue, use the steps in this article: "You don't have permission to create an entry in this folder" error when you add contacts to a contacts folder ​.

This issue is fixed in service version v15.20.2132.000.  To check the service version to determine if the fix is available, use the Outlook Connection Status dialog described in this article: Description of the Connection Status dialog in Outlook.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×