Error code 30175-11 when installing Office

If you get error code 30175-11 when trying to upgrade from Office 2013 to Office 2016, try uninstalling and then reinstalling Office.

Uninstall and reinstall Office

  1. Click this easy fix button to uninstall Office.

    Easy fix download button indicating an automated fix is available
  2. Select your browser from the drop-down list to see the remaining steps.

    At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

    Select Open to open the O15CTRRemove.diagcab easy fix tool

    If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

    1. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    2. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    3. After restarting your computer, you can try installing Office again.

    In the lower-lower left corner select the o15CTRRemove file and from the drop down, select Show in folder.

    From the dropdown, select Show in folder

    Double-click the download, o15CTRRemove to run the easy fix tool.

    1. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    2. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    3. After restarting your computer, you can try installing Office again.

    Select Save File, and then OK.

    Save O15CTRRemove.diagcab file in Firefox

    In the upper-right browser window, select Show all downloads. In the Library, select Downloads > O15CTRRemove.digicab, and then select the folder icon. Double-click the O15CTRRemove.digicab.

    1. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    2. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    3. After restarting your computer, you can try installing Office again.

  3. To reinstall Office, see Install Office on your PC or Mac and follow the steps for your Office plan.

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×