Error code 30169-22 when installing Office

If you see this error when you install Office, restarting your device might fix the problem. If that doesn’t work, use the easy fix tool to completely remove Office from your device, and then restart the install.

Error code 30169-22 when installing Office

Remove and reinstall Office

  1. Click this easy fix button to completely clean up your Office install.

    Easy fix download button indicating an automated fix is available
  2. When prompted by your browser, choose Open.

    Note   If the file doesn’t open, choose Save > Open Folder, then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

  3. After the easy fix tool is done, install Office again. Use the table below to find the correct sign in location for your version of Office.

    If you have this Office product

    Sign in to install Office

    An Office 365 subscription, such as:

    • Office 365 Home

    • Office 365 Personal

    • Office 365 University

    A one-time purchase of Office 2016 or Office 2013 such as:

    • Office Home & Student

    • Office Home & Business

    • Office Professional

    • Individual 2016 or 2013 applications such as Word, Excel, or Project

    1. Go to http://www.office.com/myaccount.

      If prompted, sign in with the email address and password associated with your copy of Office.

    2. Select Install.

    Tip   For complete installation steps, see Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

    Office 365 for business subscriptions that include the desktop Office applications

    1. Go to https://portal.office.com/OLS/MySoftware.aspx.

      If prompted, sign in with the email address and password that you created or someone in your organization created on your behalf.

    2. Select Install.

    Tip   For complete installation steps, see Download and install Office using Office 365 for business on your PC.

    Note   If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Office 365 service and have a different sign in location, see Where to sign in to Office 365.

Applies To: Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, OneNote 2016, Office 2016, Office 365,



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