Error code 30068 when installing Office

If you see an error that contains 30068 when you try to install Office, try the following to resolve this error. We've listed the most common solutions first, so try them in order.

Tip: Please leave a comment and let us know if any of these solutions helped.

1 - Restart your computer and reinstall Office

  1. Restart your computer.

  2. Reinstall Office.

    To reinstall Office, follow the steps in Download and install or reinstall Office on your PC or Mac.

2 - Check if the service is disabled

  1. Press the Start key Windows Start button in Windows 8 and Windows 10 + R to open Run.

  2. In the Run window, type services.msc and click OK.

  3. In the Services window, scroll to find Microsoft Office Click-to-Run service.

  4. Check the Status column. If the status says Disabled, right-click it and select Properties.

    Note: If the status doesn't say Disabled, go to the next section, Uninstall and reinstall Office.

  5. On the General tab, in the Startup type drop-down, select Manual or Automatic. Click Apply, then OK.

  6. Install Office again following the steps in Download and install or reinstall Office on a PC.

3 - Uninstall and reinstall Office

  1. Click this easy fix button to uninstall Office.

    Easy fix download button indicating an automated fix is available
  2. For the remaining steps showing how to save and use the easy fix, select your browser from the drop-down list below

    1. At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

      Select Open to open the O15CTRRemove.diagcab easy fix tool

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. In the lower-lower left corner select the o15CTRRemove file and from the drop down, select Show in folder.

      From the dropdown, select Show in folder

      Double-click the download, o15CTRRemove to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. Select Save File, and then OK.

      Save O15CTRRemove.diagcab file in Firefox

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > O15CTRRemove.diagcab, and then select the folder icon. Double-click the O15CTRRemove.diagcab.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

Reinstall Office

To reinstall Office, follow the steps in Download and install or reinstall Office on your PC or Mac.

Leave us a comment

We value your feedback. Please let us know which of these solutions helped by leaving us a comment below. If none of these helped, tell us that too so we can investigate this issue further.

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