Error code 30029-1011 when installing Office

If you see this error when you install Office, restarting your device and reinstalling Office might fix the problem. If that doesn't work, use the easy fix tool to completely remove Office from your device, and then restart the install.

Note: This error may also occur if you're using the Office Deployment Tool to install Office 365 ProPlus. For more information, go to "Use a newer version of the Office Deployment Tool".

Restart your computer and reinstall Office

  1. Restart your computer.

  2. Reinstall Office.

    To reinstall Office, see Install Office on your PC or Mac and follow the steps for your Office plan.

Uninstall and reinstall Office

  1. Click this easy fix button to uninstall Office.

    Easy fix download button indicating an automated fix is available
  2. Select your browser from the drop-down list to see how to save and then launch the file.

    1. At the bottom of the browser window, select Save.

      Select Save to open o15-ctrremove.diagcab easy fix
    2. In the next box that indicates o15-ctrremove.diagcab is finished downloading, click Open.

    3. The Uninstall Office wizard launches. Select Next and follow the prompts.

    4. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect.

    5. After restarting your computer, you can try installing Office again.

    1. At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

      Select Open to open the O15CTRRemove.diagcab easy fix tool

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. In the lower-lower left corner select the o15CTRRemove file and from the drop down, select Show in folder.

      From the dropdown, select Show in folder

      Double-click the download, o15CTRRemove to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. Select Save File, and then OK.

      Save O15CTRRemove.diagcab file in Firefox

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > O15CTRRemove.diagcab, and then select the folder icon. Double-click the O15CTRRemove.diagcab.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

  3. To reinstall Office, see Install Office on your PC or Mac and follow the steps for your Office plan.

Use a newer version of the Office Deployment Tool (only for Office 365 ProPlus installations)

You may see this error if you're using version 16.0.7118.5775 of the Office 2016 Deployment Tool to download and install Office 365 ProPlus. The download works OK, but when you run the /configure command to install Office programs, you receive the following error message, "We're sorry, we had a problem installing your Office program(s)."

To fix this error, download a newer version of the Office 2016 Deployment Tool

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