Error code 30015-1011 (1392) and 30015-4 (1392) when installing Office

When trying to install Office, you might get one of these errors. We’ve listed the most commons solutions first, so try them in order.

Option 1 - Restart your device and try installing Office again

In your browser, bookmark this article so you can easily return to it since you'll have to restart the computer you're trying to install Office on.

  1. Save your work and close any programs you have open, and then restart your computer.

  2. Once your computer restarts, open a web browser such as Internet Explorer, and sign in with the account associated with Office, and then select Install.

To reinstall Office, see Install Office on your PC or Mac and follow the steps for your Office plan.

Option 2 - Use the offline installer to install Office

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office 2016 installation.

How you use the offline installer depends on which Office product you have. See Office for home and Office for business plans and then select from the table below.

Office product

Do this

Your Office product is under Office for home

Use the Office 2016 offline installer

Your Office product is under Office for business

Contact your admin.

If you're the admin, you can Contact Office 365 for business support for help.

Admins can also use the Office Deployment Tool to download the Office software to your local network. You can then deploy Office by using the software deployment method you typically use.

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