Customize call forwarding

You can set up call forwarding and simultaneous ring so your calls don’t get missed. Call forwarding features are especially useful if you are traveling or working from home, because calls can be forwarded to your current location. If you are out of the office, calls can be automatically forwarded to a co-worker or a delegate, so important calls are not lost.

Do any of the following:

Set up call forwarding

  1. Sign in to Lync.

  2. On the Lync menu, click Preferences.

  3. On the Phone Calls  Lync Preferences, Phone Calls icon tab, under Call Forwarding, do one of the following:

To

Do this

Forward calls without ringing your office phone

Select Forward my calls to, and then choose an option from the pop-up menu.

Simultaneously ring another phone when your office phone receives a call

Select Simultaneously ring, and then choose a number from the pop-up menu.

Only apply call forwarding options during working hours

Select the Only forward or simultaneously ring during work hours check box.

Stop call forwarding

  1. Sign in to Lync.

  2. On the Lync menu, click Preferences.

  3. On the Phone Calls  Lync Preferences, Phone Calls icon tab, under Call Forwarding, select Turn off call forwarding.

Specify where to send calls that you can't answer

  1. Sign in to Lync.

  2. On the Lync menu, click Preferences.

  3. On the Phone Calls  Lync Preferences, Phone Calls icon tab, under Call Forwarding, select Turn off call forwarding.

  4. Under Unanswered Calls, on the Redirect unanswered calls to pop-up menu, select the number or contact that you want to receive your unanswered calls.

  5. On the Redirect calls after how many seconds pop-up menu, choose the length of time that you want.

See also

Redirect Calls

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