Countries/regions that are supported for Audio Conferencing and Calling Plans

This topic enables you to see what countries/regions support Audio Conferencing and Calling Plans in Office 365. It also lists the countries/regions that have toll and toll-free phone numbers.

Looking for prices? See How to see prices and buy add-on licenses or one of the following:.

Audio Conferencing

Notes: 

  • There isn't a resource that contains a listing of all of the dial-in numbers for Audio Conferencing. If you are looking to see if there are dial-in phone numbers available in your area or country/region, use the Skype for Business admin center > Voice > Phone Numbers, click Add then New Service Numbers. Use the lists for Country/Region, State/Region and City to filter your search.

  • Also, if you are looking for toll free service numbers, select Toll-Free from the State/Region list.

Sometimes people in your organization will need to use a phone to call into a meeting. Skype for Business and Microsoft Teams includes the Audio Conferencing feature for just this situation! People can call into meetings using a phone instead of using the Skype for Business and Microsoft Teams app on a mobile device or PC.

You first need to know if Audio Conferencing in Office 365 is available in your country or region. If you want to know how much it is, see Pricing for Audio Conferencing.

Audio Conferencing is available in many countries/regions and offers toll and toll free numbers from the countries or regions listed below. Some phone numbers from these locations are automatically assigned to your organization, but if you want you can get other phone numbers using the Skype for Business admin center.

Note: The availability of toll and toll-free phone numbers from some of these locations might vary at any given time depending on inventory levels.

Country/region

Audio Conferencing available for purchase?

Argentina

Yes

Australia

Yes

Austria

Yes

Bahrain

No

Belarus

No

Belgium

Yes

Belize

No

Bosnia & Herzegovina

Yes

Brazil

Yes

Brunei

No

Bulgaria

Yes

Canada

Yes

Chile

Yes

China

No

Colombia

Yes

Costa Rica

Yes

Croatia

Yes

Cyprus

Yes

Czech Republic

Yes

Denmark

Yes

Dominican Republic

Yes

Ecuador

Yes

Egypt

Yes

El Salvador

No

Estonia

Yes

Finland

Yes

France

Yes

Georgia

No

Germany

Yes

Greece

Yes

Honduras

No

Hong Kong SAR

No

Hungary

Yes

India

No

Indonesia

Yes

Ireland

Yes

Israel

Yes

Italy

Yes

Japan

Yes

Jordan

Yes

Kenya

Yes

Latvia

Yes

Lithuania

Yes

Luxembourg

Yes

Macedonia

No

Malaysia

Yes

Malta

Yes

Mexico

Yes

Moldova

No

Monaco

Yes

Netherlands

Yes

New Zealand

Yes

Norway

Yes

Pakistan

No

Panama

Yes

Paraguay

Yes

Peru

Yes

Philippines

Yes

Poland

Yes

Portugal

Yes

Puerto Rico

Yes

Qatar

Yes

Romania

Yes

Russia

Yes

Saudi Arabia

No

Serbia

Yes

Singapore

Yes

Slovakia

Yes

Slovenia

Yes

South Africa

Yes

South Korea

Yes

Spain

Yes

Sri Lanka

Yes

Sweden

Yes

Switzerland

Yes

Taiwan

Yes

Thailand

Yes

Trinidad and Tobago

Yes

Turkey

Yes

Ukraine

Yes

United Arab Emirates

Yes

United Kingdom

Yes

United States

Yes

Uruguay

Yes

Venezuela

Yes

Vietnam

Yes

Toll numbers from the following countries or regions are automatically assigned as shared audio conferencing numbers to organizations when they’re enabled for Audio Conferencing. Dedicated toll and toll-free numbers can be assigned to your organization from additional cities. To get these numbers, see Getting Skype for Business service phone numbers.

Country/region

Capital or major city

Argentina

Buenos Aires

Australia

Sydney

Austria

Vienna

Bahrain

Manama

Belgium

Brussels

Brazil

Sao Paulo

Bulgaria

Sofia

Canada

Toronto

Chile

Note: Only available to organizations within Chile.

Santiago

China

Beijing

Colombia

Bogota

Costa Rica

Phone numbers aren't linked to a specific city or location.

Croatia

Zagreb

Cyprus

Nicosia

Czech Republic

Prague

Denmark

Copenhagen

Dominican Republic

Santiago

El Salvador

San Salvador

Estonia

Tallinn

Finland

Helsinki

France

Paris

Georgia

Tbilisi

Germany

Frankfurt

Greece

Athens

Hong Kong

Hong Kong

Hungary

Budapest

India

Mumbai

Ireland

Dublin

Israel

Tel Aviv

Italy

Milan

Japan

Tokyo

Latvia

Phone numbers aren't linked to a specific city or location.

Lithuania

Vilnius

Luxembourg

Luxembourg

Malaysia

Kuala Lumpur

Malta

Valletta

Mexico

Mexico City

Netherlands

Amsterdam

New Zealand

Wellington

Norway

Oslo

Pakistan

Karachi

Panama

Panama

Peru

Lima

Philippines

Manila

Poland

Warsaw

Portugal

Lisbon

Romania

Phone numbers aren't linked to a specific city or location.

Russia

Moscow

Singapore

Singapore

Slovak Republic

Bratislava

Slovenia

Ljubljana

South Africa

Cape Town

South Korea

Seoul

Spain

Madrid

Sri Lanka

Phone numbers aren't linked to a specific city or location.

Sweden

Stockholm

Switzerland

Zurich

Taiwan

Taipei

Thailand

Bangkok

Turkey

Istanbul

Ukraine

Phone numbers aren't linked to a specific city or location.

United Kingdom (UK)

London

United States (U.S.)

Chicago, Dallas, Los Angeles and New York City

Caution: Dialing out to toll free or free phone numbers may not be possible as some toll free numbers only function from within a certain country or area within a country. For example, if you dial out from the U.S. to a toll free number in Brazil, the call may not be successful as the call didn't originate from within Brazil or from a specific region within Brazil. The ability to dial-out to toll free numbers varies widely depending on the restrictions of the toll free number dialed. Unfortunately, within Office 365, we can't control this behavior, and as a result, your experience may vary depending on the toll free number dialed and the restrictions of the toll free number.

Dialing out from a meeting to another country/region in the world which is not listed below is available using Office 365 Communication Credits. For those users, you will need to Set up Communication Credits for your organization for them.

Note: During the introductory period, users in all organizations can dial-out to when using the Call Me feature or when adding other people to a meeting to any of the following countries/regions at no additional charge but this is subject to the Skype for Business Online PSTN services use terms.

Country/region

Australia

Austria

Belgium

Brazil

Bulgaria

Canada

China

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Ireland

Italy

Japan

Luxembourg

Malaysia

Mexico

Netherlands

New Zealand

Norway

Poland

Portugal

Puerto Rico

Romania

Russia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

United Kingdom

United States

Calling Plans

Skype for Business Online includes calling capabilities enabling users to place calls and receive calls from people inside and outside of your organization. Users who are assigned phone numbers can make voice calls across all Skype for Business devices, including VoIP phones, PCs, and mobile devices.

If you want to see how much the plans will be, see Pricing for Calling Plans and Pricing for Phone System.

Country/region

Belgium

France

Germany

Ireland

Puerto Rico

Netherlands

Spain

United Kingdom (U.K.)

United States (U.S.)

To see if you can use your existing phone numbers, you will need to transfer your numbers.

If you are looking to get phone numbers, check out these links:

Country/region

Domestic Calling Plan

Domestic & International Calling Plans

Belgium

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

France

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

Germany

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

Ireland

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

Netherlands

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

Spain

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

United Kingdom (U.K.)

1200 domestic minutes

1200 domestic minutes or 600 international minutes (whichever is reached first per calendar month).

United States (U.S.) & Puerto Rico

3000 domestic minutes

3000 domestic minutes or 600 international minutes (whichever is reached first per calendar month).  United States domestic calling includes calls to all 50 U.S. states and Puerto Rico. Users assigned with the license usage location of U.S. and/or Puerto Rico share the same pool of minutes.

Note: The country/region is based on the location of the user's license in the Office 365 admin center > Active Users and not the billing address listed under the Organization Profile in the Office 365 admin center.

Country/region

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

Brunei Darussalam

Bulgaria

Burkina Faso

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chile

China

Colombia

Comoros

Congo, Democratic Republic of

Congo, People's Republic of

Costa Rica

Cote D'Ivoire

Croatia

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guinea

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Korea, Republic of

Kuwait

Kyrgyzstan

Lao

Latvia

Lebanon

Lesotho

Libya

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia

Malawi

Malaysia

Mali

Malta

Marshall Islands

Martinique

Mauritius

Mayotte

Mexico

Micronesia

Moldova, Republic of

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Northern Mariana Islands

Norway

Oman

Pakistan

Palau

Palestinian Authority

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russian Federation

Rwanda

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

San Marino

Saudi Arabia

Senegal

Serbia

Singapore

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

St. Pierre and Miquelon

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syrian Arab Republic

Taiwan

Tajikistan

Tanzania, United Republic of

Thailand

Togo

Trinidad and Tobago

Turkey

Turkmenistan

Turks and Caicos

Uganda

Ukraine

United Arab Emirates (U.A.E)

United Kingdom (U.K.)

United States (U.S.)

Uruguay

Uzbekistan

Vatican City State

Venezuela

Viet Nam

Virgin Islands (British)

Virgin Islands (U.S.)

Wallis and Futuna Islands

Yemen

Zambia

Zimbabwe

Toll and toll-free phone numbers for services

In addition to getting phone numbers for individual users from Office 365, it’s also possible to search and acquire toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges) and auto attendants which are called service numbers.

The following is a list of capitals and major cities from where you can get toll service numbers to use with Audio Conferencing and Calling Plans. You can get toll service numbers from these locations using the Skype for Business admin center. See Getting Skype for Business service phone numbers.

Note: The availability of toll phone numbers from some of these locations might vary at any given time depending on inventory levels.

Country/region

Capital or major city

Argentina

La Plata

Argentina

Mar Del Plata

Argentina

Buenos Aires

Argentina

Mendoza

Argentina

Rosario

Argentina

San Miguel de Tucuman

Argentina

Cordoba

Australia

Canberra

Australia

Newcastle

Australia

Sydney

Australia

Wollongong

Australia

Darwin

Australia

Brisbane

Australia

Adelaide

Australia

Melbourne

Australia

Perth

Austria

Vienna

Bahrain

Manama

Belgium

Brussels

Belgium

Bruges

Belgium

Ghent

Belgium

Charleroi

Belgium

Liege

Belgium

Namur

Brazil

Rio de Janeiro

Brazil

Sao Paulo

Bulgaria

Varna

Bulgaria

Plovdiv

Bulgaria

Sofia

Canada

Calgary

Canada

Vancouver

Canada

Winnipeg

Canada

Toronto

Canada

Montreal

Chile

Note: Only available to organizations within Chile.

Santiago

China

Beijing

Colombia

Medellin

Colombia

Bogota

Costa Rica

Phone numbers aren't linked to a specific city or location.

Croatia

Zagreb

Croatia

Rijeka

Croatia

Zadar

Croatia

Osijek

Croatia

Split

Cyprus

Nicosia

Czech Republic

Hradec Kralove

Czech Republic

Liberec

Czech Republic

Olomouc

Czech Republic

Pilsen

Czech Republic

Prague

Denmark

Copenhagen

Dominican Republic

Santiago

El Salvador

San Salvador

Estonia

Tallinn

Finland

Tampere

Finland

Helsinki

Finland

Turku

France

Paris

France

Reims

France

Strasbourg

France

Bordeaux

France

Grenoble

France

Lyon

France

Saint-Etienne

France

Dijon

France

Rennes

France

Carcassonne

France

Montpellier

France

Toulouse

France

Lille

France

Le Havre

France

Angers

France

Nantes

France

Marseille

France

Nice

France

Toulon

Georgia

Tbilisi

Germany

Frankfurt

Greece

Athens

Greece

Thessaloniki

Greece

Larissa

Greece

Patras

Hong Kong SAR

Hong Kong

Hungary

Budapest

Hungary

Miskolc

Hungary

Szeged

Hungary

Debrecen

India

Mumbai

Ireland

Dublin

Israel

Haifa

Israel

Jerusalem

Israel

Tel Aviv

Italy

Milan

Japan

Tokyo

Korea

Seoul

Latvia

Aluksne

Lithuania

Vilnius

Luxembourg

Luxembourg

Malaysia

Kuala Lumpur

Malta

Valletta

Mexico

Mexico City

Netherlands

Amsterdam

New Zealand

Auckland

New Zealand

Christchurch

New Zealand

Dunedin

New Zealand

Wellington

New Zealand

Hamilton

Norway

Oslo

Pakistan

Karachi

Panama

Panama City

Peru

Lima

Philippines

Manila

Poland

Wroclaw

Poland

Bydgoszcz

Poland

Lodz

Poland

Lublin

Poland

Krakow

Poland

Warsaw

Poland

Gdansk

Poland

Katowice

Poland

Poznan

Poland

Szczecin

Portugal

Lisbon

Puerto Rico

San Juan

Romania

Phone numbers aren't linked to a specific city or location.

Russia

Moscow

Singapore

Singapore

Slovakia

Bratislava

Slovakia

Kosice

Slovakia

Nitra

Slovakia

Presov

Slovakia

Zilina

Slovenia

Celje

Slovenia

Ljubljana

Slovenia

Maribor

South Africa

Johannesburg

South Africa

Durban

South Africa

Cape Town

Spain

Barcelona

Spain

Madrid

Sri Lanka

Phone numbers aren't linked to a specific city or location.

Sweden

Stockholm

Sweden

Uppsala

Sweden

Linkoping

Sweden

Helsingborg

Sweden

Malmo

Sweden

Gothenburg

Sweden

Orebro

Sweden

Vasteras

Switzerland

Zurich

Taiwan

Taipei

Thailand

Bangkok

Thailand

Chon Buri

Thailand

Nakhon Ratchasima

Thailand

Chiang Mai

Turkey

Ankara

Turkey

Antalya

Turkey

Istanbul

Turkey

Izmir

Ukraine

Phone numbers aren't linked to a specific city or location.

United Kingdom

Bradford

United Kingdom

Birmingham

United Kingdom

Bournemouth

United Kingdom

Bolton

United Kingdom

Brighton

United Kingdom

Hull

United Kingdom

Leicester

United Kingdom

Leeds

United Kingdom

Liverpool

United Kingdom

Manchester

United Kingdom

Nottingham

United Kingdom

Newcastle

United Kingdom

Plymouth

United Kingdom

Sheffield

United Kingdom

Stoke-on-Trent

United Kingdom

Teesside (Middlesbrough)

United Kingdom

London

United Kingdom

Bristol

United Kingdom

Coventry

United States

Alaska, Anchorage

United States

Alabama, Birmingham

United States

Arkansas, Little Rock

United States

Arizona, Phoenix

United States

California, Los Angeles

United States

California, San Francisco

United States

Columbia, Washington DC

United States

Colorado, Denver

United States

Connecticut, Hartford

United States

Delaware, Wilmington

United States

Florida, Miami

United States

Georgia, Atlanta

United States

Hawaii, Honolulu

United States

Iowa, Iowa City

United States

Idaho, Boise

United States

Illinois, Aurora

United States

Illinois, Chicago

United States

Illinois, Cicero

United States

Indiana, Indianapolis

United States

Kansas, Wichita

United States

Kentucky, Louisville

United States

Louisiana, New Orleans

United States

Massachusetts, Boston

United States

Maryland, Baltimore

United States

Maine, Portland

United States

Michigan, Pontiac

United States

Minnesota, Minneapolis

United States

Minnesota, St. Paul

United States

Missouri, Kansas City

United States

Missouri, St. Louis

United States

Mississippi, Jackson

United States

Montana, Billings

United States

North Carolina, Charlotte

United States

North Dakota, Fargo

United States

Nebraska, Omaha

United States

New Hampshire, Manchester

United States

New Jersey, Newark

United States

New Mexico, Albuquerque

United States

Nevada, Las Vegas

United States

New York, New York City

United States

Ohio, Columbus

United States

Oklahoma, Oklahoma City

United States

Oregon, Portland

United States

Pennsylvania, Philadelphia

United States

Rhode Island, Providence

United States

South Carolina, Charleston

United States

South Dakota, Sioux Falls

United States

Tennessee, Memphis

United States

Texas, Dallas

United States

Texas, Houston

United States

Utah, Salt Lake City

United States

Virginia, Richmond

United States

Vermont, Brattleboro

United States

Washington, Seattle

United States

Wisconsin, Milwaukee

United States

West Virginia, Charleston

United States

Wyoming, Laramie

Here is a list of the countries and regions that you can get both toll and toll-free phone numbers to use for Audio Conferencing, auto attendants and call queues. Once you find out that there are numbers available, you can get your service phone numbers using the Skype for Business admin center.

Country/region

Toll numbers available?

Toll-free numbers available?

Argentina

Yes

Yes

Australia

Yes

Yes

Austria

Yes

Yes

Bahrain

Yes

No

Belarus

No

Yes

Belgium

Yes

Yes

Belize

No

Yes

Bosnia & Herzegovina

No

Yes

Botswana

No

Yes

Brazil

Yes

Yes

Brunei

No

Yes

Bulgaria

Yes

Yes

Canada

Yes

Yes

Chile

Yes

Only available to organizations within Chile.

Yes

China

Yes

Yes

Colombia

Yes

Yes

Costa Rica

Yes

No

Croatia

Yes

Yes

Cyprus

Yes

Yes

Czech Republic

Yes

Yes

Denmark

Yes

Yes

Dominican Republic

Yes

No

Ecuador

No

Yes

Egypt

No

Yes

El Salvador

Yes

No

Estonia

Yes

Yes

Finland

Yes

Yes

France

Yes

Yes

Georgia

Yes

No

Germany

Yes

Yes

Greece

Yes

Yes

Honduras

No

Yes

Hong Kong SAR

Yes

Yes

Hungary

Yes

Yes

India

Yes

Yes

Indonesia

No

Yes

Ireland

Yes

Yes

Israel

Yes

Yes

Italy

Yes

Yes

Japan

Yes

Yes

Jordan

No

Yes

Kenya

No

Yes

Latvia

Yes

No

Lithuania

Yes

No

Luxembourg

Yes

Yes

Macedonia

No

Yes

Malaysia

Yes

Yes

Malta

Yes

No

Mexico

Yes

Yes

Moldova

No

Yes

Monaco

No

Yes

Netherlands

Yes

Yes

New Zealand

Yes

Yes

Norway

Yes

Yes

Pakistan

Yes

No

Panama

Yes

Yes

Paraguay

No

Yes

Peru

Yes

Yes

Philippines

Yes

Yes

Poland

Yes

Yes

Portugal

Yes

Yes

Puerto Rico

Yes

Yes

Qatar

No

Yes

Romania

Yes

Yes

Russia

Yes

No

Saudi Arabia

No

Yes

Serbia

No

Yes

Singapore

Yes

Yes

Slovakia

Yes

Yes

Slovenia

Yes

Yes

South Africa

Yes

Yes

South Korea

Yes

Yes

Spain

Yes

Yes

Sri Lanka

Yes

No

Sweden

Yes

Yes

Switzerland

Yes

Yes

Taiwan

Yes

Yes

Thailand

Yes

Yes

Trinidad and Tobago

No

Yes

Turkey

Yes

Yes

Ukraine

Yes

No

United Arab Emirates

No

Yes

United Kingdom

Yes

Yes

United States

Yes

Yes

Uruguay

No

Yes

Venezuela

No

Yes

Vietnam

No

Yes

Communications Credits

We recommend that you set up Communications Credits for your Audio Conferencing and Calling Plans users that need the ability to dial out to any destination. Many countries/regions are included but some destinations may not be included in your Calling Plan or Audio Conferencing subscriptions.

If you don’t set up Communications Credits or assign a license to your users and you run out minutes for your organization (depending on your Calling Plan or Audio Conferencing plan or your country/region), those users won’t be able to make calls or dial-out from Audio Conferencing meetings. You can find out more information including recommended funding amounts by seeing What are Communication Credits?.

Country/region

Argentina

Australia

Austria

Belgium

Bosnia & Herzegovina

Bulgaria

Canada

Chile

Colombia

Croatia

Costa Rica

Cyprus

Czech Republic

Denmark

Dominican Republic

Ecuador

Egypt

Estonia

Finland

France

Germany

Greece

Hungary

Indonesia

Ireland

Israel

Italy

Japan

Jordan

Kenya

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Mexico

Monaco

Netherlands

New Zealand

Norway

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Serbia

Singapore

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

Sweden

Switzerland

Thailand

Trinidad & Tobago

Turkey

United Kingdom (U.K.)

Ukraine

United States (U.S.)

United Arab Emirates

Uruguay

Venezuela

Vietnam

After you see if Communications Credits is available in your country/region, you can Set up Communications Credits for your organization.

Remember to get licenses!

After you have decided you want Audio Conferencing for your organization, you need to buy 1 Audio Conferencing license for each person in your organization who is going to schedule/host anaudio meeting.

You can see Skype for Business and Microsoft Teams add-on licensing for more information on licensing.

Looking for prices? See How to see prices and buy add-on licenses.

The short icon for LinkedIn Learning. New to Office 365?
Discover free video courses for Office 365 admins and IT pros, brought to you by LinkedIn Learning.

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×