Check Skype for Business voice mail and options

Your voice mails are saved both in Skype for Business and Outlook. You can quickly check them in Skype for Business and choose options to manage your messages.

When you receive a voicemail, it will be delivered to you as an email attachment. You can accessed the voicemail message from the Skype for Business app on your PC, or your mobile phone, desktop-phone, or Lync for Mac.

Listen to your voice mail in Skype for Business

When you have new voice mail, the Phone tab in the Skype for Business main window displays the number of your messages.

  1. Click the Phone tab to see your messages and the caller’s info.

    Phone tab.

  2. Pause on a voice mail picture area, and click the arrow to Play.

    Play voicemail button in Skype for Business.

  3. Click More Options, and select one of the choices, such as:

    • Call the contact.

    • Start a Video Call with the contact.

    • See Contact Card opens the caller's contact card, which lists their phone number, email address, office location, and so on.

    • Open Item in Outlook provides more information about the call.

    • Delete Item deletes the voice mail from Skype for Business.

    • Mark Item as Read

Voicemail More Options.

You can also click View more in Outlook to open the Voice Mail folder for more info.

Listen to your voice mail at a different speed

You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voice mail:

  • Pressing the 1 key will rewind the voicemail message.

  • Pressing the 2 key will pause or resume the voicemail message.

  • Pressing the 3 key will fast forward the voicemail message.

  • Pressing the 4 key will make reading of the voicemail message slower.

  • Pressing the 6 key will make reading of the voicemail message faster.

Note: Skype for Business voice mail doesn't support transcription (inserting the text of the voicemail in the email that is sent) for this current release. Future updates may include voicemail message transcription.

For more accessibility options, see Accessibility for people in Skype for Business Online.

Change your voice mail greeting

If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."

Text to Speech (TTS) will also be used to say your name.

Your voice mail is set up with a default greeting, but you can record a personal greeting any time you want.

  1. On the Phone tab, click the voice mail icon below the dial pad, and then click Change Greetings.

  2. Skype for Business calls your voice mail and guides you to record a personal greeting.

  3. When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.

  4. Follow the prompts to record your greeting.

You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for voicemail greetings and emails.

Where you can get your voice mail messages from

You can get you voice mail messages using:

  • A supported email client such as Outlook.

  • Visual voice mail on a Skype for Business desktop phone, Skype for Business app or the Lync client for Mac.

Note: To enable visual voice mail, ask your admin to make sure you are enabled for Exchange Unified Messaging, following instructions in the Configure Skype for Business Cloud Connector Edition guide.

Missed call and message notifications

When you receive a voicemail, a notification will alert you on Skype for Business apps, desktop phone, and email app. If the caller hangs-up before leaving a message, you will receive a Missed-Call Notification email with the caller information (if it was not blocked).

What's it like for callers to leave messages?

  • Simple Message recording sequence Callers will be able to leave a message after listening to the your greeting without having to enter any options. A caller can simply record a message (up to 5 minutes) then simply hang-up, and the message will be sent to the user.

  • Repeat menu All of the menu prompts will be repeated for callers so if they don't press a key on their phone before hanging-up, the menu prompt will be repeated 3 times.

  • Caller options Callers will have the options to:

    • Record a message

    • Replay a message

    • Delete and/or re-record their message

    • Continue to record their message

    • Mark the message as high importance

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