Change your billing addresses for Office 365 for business

Your Office 365 for business bill or invoice contains three addresses:

  • Sold-To Address      Your company name and address, as shown in your organization profile.

  • Bill-To address      The address of your billing department, usually the same as the Sold-To address.

  • Service Usage Address      The address where the service is being used, usually the same as the Sold-To address. If your organization has remote users or multiple offices, use the address where the majority of your users are located.

In most cases, these addresses are the same. If you need to change one or more of the addresses, you can do that. You can also provide an alternate email address to receive billing notifications.

To learn more about your bill or invoice, see View your bill or invoice for Office 365 for business and Understand your invoice for Office 365 for business.

What do you want to do?

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    The Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Select the subscription you want to change, then choose Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.
  5. Credit card and bank account customers: On the Change payment details page, choose the credit card or bank account that you want to update, choose Edit details, update your billing address, then choose Submit.

    The Change payment details pane when a subscription is paid for by credit card or bank account.

    Invoice customers: On the Change payment details page, update your billing address, then choose Submit.

    Screen shot of the Change payment details pane.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    The Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. Choose the subscription you want to change, choose More actions, then choose Edit service usage address.

    Screen shot of the More Actions menu on a subscription card in the Admin Center.
  5. On the Edit your service usage address pane, update your address, then choose Submit.

    Screen shot of the Edit Service Usage Address pane.

By default, your organization’s billing notifications are sent to the Office 365 email address and the alternate email address of every global and billing admin in your organization. Each admin can change their alternate email address by updating their profile information.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the User icon, and choose View account.

    The user menu with the View account option selected.
  3. Choose Personal info.

    The My account menu with the Personal info option selected.
  4. In the Contact details box, choose Edit.

    The Contact details pane with a hand icon pointing to the Edit link.
  5. In the Alternate email box, type the alternate email address you want to use, then choose Save.

    The Contact details pane in edit mode.

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Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered.

Still need help? Contact support.

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Office 365 users in your organization.

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

See Also

Change your payment method for Office 365 for business

Billing in Office 365 for business – Admin Help

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