Cannot send or receive email and a 'Metered Connection Warning' in Outlook 2016

Last updated: August 2016

Issue

In Outlook 2016 version 16.0.6769.2017, or a later version Click-to-Run installation, you may experience the following symptoms:

  • New email messages are not received in Outlook.

  • When you send an email message, it does not send and stays in the Outbox.

  • When you try to configure a new Outlook profile with an IMAP account, you receive the following error message: Internal MAPI error: The profile does not contain the requested service. Contact your administrator.

Status: Workaround

The Outlook team is working on a fix for this issue. In the meantime, please see this KB 3161084 for workarounds and more information.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

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