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Cancel Office 365 for business

Click to find help for Office 365 Home, Office 365 Personal, or Office 365 University This article is for Office 365 for business

There are two ways to cancel your Office 365 for business paid or trial subscription: cancel online, or cancel by calling support.

If the description on the right applies to you, click the image on the left to learn more.

Note   You must be a global or billing admin to do the tasks in this article.

Action

Description

Cancel online in the Office 365 admin center

  • If you purchased the subscription within the last 30 days.

  • If your paid or trial subscription term hasn't ended yet, and you have fewer than 25 licenses assigned to users.

Call Support to cancel

  • If you purchased your subscription with an Office 365 product key.

    Note   You can cancel your subscription, you won't be eligible for a refund.

  • If you have more than 25 licenses assigned to users.

  • For any other subscription, or if the Cancel subscription option is unavailable.

Warning   If you cancel Office 365 before the end of your term, you may be subject to early cancellation fees.

Were these steps helpful? Please Leave us a comment.

Cancel your subscription online in the Office 365 admin center

Step

Details

1. Update your domain's MX and other DNS records (if you're using a custom domain)

If you set up a custom domain with Office 365, you added DNS records so the domain would work with Office 365 services. Before you remove your domain, be sure to update the DNS records, such as your domain's MX record, at your DNS host.

For example, change the MX record at your DNS host so email sent to your domain stops coming to your Office 365 address and goes to your new email provider instead. (An MX record determines where email for your domain is sent.)

  • If your nameserver (NS) records are pointing to Office 365 nameservers, changing your MX record won’t take effect until you change your NS records to point to your new DNS host (see Step 2).

  • Before you update the MX record, let your users know the date you’ll be switching their email, and the new email provider you’ll be using. Also, they’ll need to take extra steps if they want to move their existing Office 365 email to the new provider.

  • On the day you change the MX record, follow the rest of the steps in this article.

To change your MX record, contact your DNS host.

2. Change your domain's NS records (if needed)

If you switched your nameserver (NS) records to Office 365 when you set up your domain, you must set up or update your MX record and other DNS records at the DNS host you’re going to use, and then change your NS record to that DNS host.

If you didn’t switch NS records when you set up your domain, when you change the MX record in step 1, your mail will start going to the new address right away.

For more information, see How Office 365 manages DNS records. To change your NS records, see “Custom DNS records for the domain” in Remove a domain from Office 365.

3. Save your data

Your users lose access to their Office 365 data when the cancellation becomes effective, so have your users save their OneDrive for Business or SharePoint Online files to another location before you cancel the subscription. Any customer data that you leave behind may be deleted after 90 days, and will be deleted no later than 180 days after cancellation.

4. Remove domains

If you added your own domain name to use with Office 365, you have to remove the domain. For more information, see Remove a domain from Office 365.

5. Cancel your subscription

If you meet the criteria listed at the beginning of this article, you can cancel your subscription by using the Office 365 admin center.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. Go to the Subscriptions page:

    • In the Office 365 admin center, choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. On the Subscriptions page, choose a subscription.

  5. From the More actions menu, choose Cancel subscription.

    Screen shot of the subscription page with the More actions list highlighted.
  6. Review the important dates, provide feedback about why you are cancelling, then choose Cancel subscription.

    Screen shot of the Cancel subscription page.

    Your subscription will now appear in a Disabled state, and will have reduced functionality until it is deleted. For more information about what you can expect when a paid Office 365 for business subscription is cancelled, see What happens if I cancel a subscription?

6. Uninstall Office

If you cancelled your subscription, Office 365 will run in reduced functionality mode. When this happens, users can only read and print documents, and Office 365 will show Unlicensed Product notifications. To avoid any confusion, have your users uninstall Office from their machines.

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble cancelling your account, tell us what type of account you were trying to cancel, and what problems you encountered.

Get support

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

See Also

Renew or reactivate your Office 365 for business subscription

Switch to a different Office 365 plan or subscription

What happens to my data and access when my Office 365 for business subscription ends?

Billing in Office 365 for business – Admin Help

Applies To: Office 365 Admin, Office 365 Small Business Admin



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