Call forwarding options

This article describes the Call forwarding options window, where you can tell Skype for Business (Lync) how to handle your incoming calls.

Turn off call forwarding

Select this check box if you want to have calls ring only your work phone or Skype for Business (Lync).

Forward my calls to

If you want calls to be forwarded immediately and not to ring your work number at all, select this check box and then select one of the options from the drop-down menu:

  • Voice Mail: sends your calls directly to your voice mail, if it’s been set up.

  • Mobile: sends your calls to your mobile phone, if the number is recorded on the Skype for Business (Lync) - Options > Phones window.

  • Home: sends your calls to your home phone, if the number is recorded on the Skype for Business (Lync) - Options > Phones window.

  • New Number or Contact: type a number where you can be reached at, or select a Skype for Business (Lync) contact you want to take your calls.

  • My Delegates: if you have set up your delegates, they receive your calls. You can also add delegates from this window if you haven’t selected them, or click Edit my delegate members on the Call Forwarding window to manage the members.

Simultaneously Ring

If you want calls to ring your work number and another number, select this check box and then choose one of the options from the drop-down menu:

  • Mobile: your calls ring you at your work and also your mobile number if recorded on the Skype for Business (Lync) - Options > Phones window.

  • Home: your calls ring you at your work and also your home number if recorded on the Skype for Business (Lync) - Options > Phones window.

  • New Number: enter a number where you want your calls to ring, in addition to your work number.

  • My Delegates: your calls ring at your work and also your delegates, if you’ve set them up. You can also add delegates from this window if you haven’t selected them, or click Edit my delegate members on the Call Forwarding window to manage the members.

  • My Team-Call Group: if you have set up your team-call group, your calls ring at their phones, as well as your work number. You can also add or remove members of your team-call group at bottom of this window, if you haven’t set them up, or click Edit my team-call group members on the Call Forwarding window to change the members list.

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