Call-Forwarding and Voice Mail Overview

This section provides an overview of the call-forwarding and voice mail features that are available with Office Communicator 2007 R2.

Note: Call-forwarding and voice mail features are available only if your organization has been configured to support them. If you are not sure about which Communicator 2007 R2 features are enabled, contact your system administrator.

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Determine whether Communicator is configured for Enterprise Voice or remote call control

Call-Forwarding and Voice Mail Features with Enterprise Voice

Call-Forwarding Features with Remote Call Control

Determine whether Communicator is configured for Enterprise Voice or remote call control

If your organization has configured the telephony features of Office Communications Server 2007 R2, you can forward calls with Office Communicator. There are three types of telephone support that can be configured for Communicator 2007 R2: remote call control, Enterprise Voice, or a combination of the two.

  • If Communicator is configured for remote call control, you can forward incoming calls to one of the numbers you already specified, or to a new number.

  • If Communicator is configured for Enterprise Voice, you can forward or redirect calls to another number, a contact, or your voice mail, simultaneously ring an additional number, set up a team-call group, or designate delegates who can answer your calls and make calls on your behalf.

To determine whether Communicator is configured for Enterprise Voice or remote call control

  • Right-click a contact, and then point to Call. If the menu does not contain a Preferred Calling Device command, you are configured for Enterprise Voice. If you see a Preferred Calling Device command, you are configured for Remote Call Control.

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Call-Forwarding and Voice Mail Features with Enterprise Voice

With Office Communicator and Unified Communications Enterprise Voice, the following features are available.

  • Forward Calls to        Incoming calls can be forwarded to another number such as a mobile phone, to a new phone number specified by the user, to another contact, or to voice mail.

  • Simultaneously ring        If you are a mobile phone user or between phones during your work day, you can configure call-forwarding settings to ring an additional number at the same time that your default phone number rings. You can also use the Simultaneously ring feature to ensure that you receive phone calls on your mobile phone, even if you are not logged on to Office Communicator on your computer.

  • Redirect unanswered calls       You can specify that if a call is not accepted within a specified number of seconds, the call is redirected to another number or contact, or to voice mail.

  • Apply call-forwarding rules only during working hours        You can configure Communicator 2007 R2 to forward calls only during the work hours specified in the Outlook Work Calendar. To change the default work hours shown on your calendar, open Microsoft Office Outlook if it is not already open. On the Tools menu, click Options, and then click Calendar Options.

  • Ring me and my team-call group       You can set up a team-call group, which is a group of up to 25 contacts who can answer your incoming calls. You can configure this feature so that your incoming calls ring you and your team-call group simultaneously, or you can set a delay so that your calls ring you first and, if you do not answer after a specified number of seconds, the call rings your team-call group.

  • Ring me and my delegates       If you have assistants who will be using Office Communications Server 2007 R2 Attendant to answer your calls and make calls on your behalf, you can set up delegates in Office Communicator 2007 R2. You can configure this feature so that either your calls ring you and your delegates simultaneously or your calls are forwarded directly to your delegates.

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Call-Forwarding Features with Remote Call Control

If Communicator is configured for remote call control, the following Call-Forwarding features are available.

  • Forward Calls to        Incoming calls can be forwarded to an existing number, such as your mobile phone number, or to a new number that you specify.

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