Assign or change an emergency address for a user

When you are setting up PSTN calling, you will need to assign a phone number and emergency address to each of your users. The assigned phone number may or may not have an associated emergency address already depending which country the phone number is associated with or if it had been previously assigned to another user. The emergency address must be created before you can associate it with a phone number. See, What are emergency locations and addresses?.

Want to know how to get PSTN Calling and how much it costs, see Skype for Business add-on licensing.

Assign or change an emergency address

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > then click Voice users.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Skype for Business Cloud PBX add-on license, or one Skype for Business PSTN Conferencing add-on license.

  4. On the Voice users page, locate and select the user you want to change the emergency address for.

  5. In the Action pane, under Emergency location, click Change.

  6. On the Assign number page, click Change location.

  7. Under Change emergency address to put the name of the city in the Find City box and click Search.

    Important: You can only change an emergency address that has already been validated. To change an emergency address that hasn't been validated, delete it and recreate another emergency address.

  8. Select the emergency address from the Select emergency address list, click Save.

See Also

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

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