Answers to top Office 365 questions
Get answers to the top questions that Office 365 users and admins are asking today.
Office 365 for home
You can install Office on your Mac or PC if you have a subscription to Office 365 Home, Personal, or University, or if someone has shared a subscription with you.
In order to install or reinstall Office, or manage your Office 365 subscription, you need to sign in with the Microsoft account that's associated with the version of Office you have. The following article will help you find the Microsoft account that you associated with Office.
You can renew Office 365 online through Microsoft, or buy another year of the subscription from a retail store.
If you're in the middle of your Office 365 trial, you can cancel your trial online before your trial period ends.
Office 365 Home can be shared with up to four people in your household. You and the people you share with can install Office desktop applications on up to 5 computers, which can be a combination of Macs and PCs, 5 tablets, and 5 smartphones. If you've used up all of your available installs and need to install on another computer, you can free one up by deactivating one of your existing installs. You can also stop sharing your subscription with someone.
Office 365 for business
If you can’t sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for business sync client. We recommend you try the Next Generation Sync Client.
If you can't connect to your mailbox, are continually asked for a password, see invalid license errors, or Outlook won't let you create a new profile, click one of the links below and sign in with your work or school account to let us try to fix the problems for you.
Fix Outlook account problems in Office 365 (English only)
If your work or school has an Office 365 subscription that includes the Office desktop applications, you can install them after signing in to Office 365 in your browser.
I want to view my subscription and manage license information
I need help with compliance features in Office 365
Active Directory isn't syncing
Spam is getting through or not being blocked
Use the spam and malware troubleshooter to find out why messages are getting blocked by your spam filter.
Email is delayed or not delivered
Use the mail flow troubleshooter to find out why you're not getting messages.
I need help with my trial subscription
I need help changing plans
Still need help?
For business (Office 365 admins only)