Add records at Heart Internet to set up your SharePoint Online Public Website

Note: The SharePoint Online Public Website information in this article applies only if your organization purchased Office 365 prior to March 9, 2015. If you purchased Office 365 after March 9, 2015, use an Office 365 website hosting partner.

Before you rename the site to use your custom domain name, make sure you've finished designing the website (in Office 365) and that you're ready for everyone to see it. Then when you're ready to use your custom domain for the address, you create (at the DNS host for your domain) a CNAME record to point to your customized website.

Ready to create that CNAME record at Heart Internet? Follow the steps in this article. (Need more help? Get support.)

Add the CNAME record to use your custom domain

First, review one of the two following linked articles (depending on the Office 365 subscription you have) for an overview of the process.

Then, when you’re ready to create the required CNAME record, use the steps in the following table.



What you’ll see

Add a CNAME record.

  1. On the DNS Management page for the site, in the DNS Records section, locate the Create New A/AAAA/CNAME records subsection in the CNAME Records area.

    (You may have to scroll down.)

    To find the DNS Management page for the domain, see Find your DNS records at Heart Internet.

  2. In the new record, make sure that the fields are set to precisely the following values:

    • Subdomain: Use the name of your custom domain; for example,

    • Address: Use where name is the name of your custom domain, for example

      This value must end with a period (.).

  3. Choose Update DNS to save the record.


Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Set up redirection so that people can get to your public website if they don’t type www

Currently Heart Internet doesn’t support redirection. Learn about this service limitation.

Find your DNS records at the Heart Internet website

If you need help finding the place where you work with DNS records at Heart Internet, follow the steps below.



What you’ll see

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at Heart Internet and sign in.

  2. On the Manage Domain Names page, in the drop-down list in the Manage Domain Parking section, choose the name of the domain you're updating.

  3. Choose Manage Now.

  4. On the Manage Domain Parking page, in the Manage Domain section, choose the DNS Management icon.



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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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