Add another admin

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Add an existing employee as an admin

When you sign up for Microsoft 365 Business, you automatically become a global admin. To help manage the business, you can make other people admins as well. 

  1. In the Microsoft 365 admin center, select Users > Active users.

  2. Choose the user you want to make an admin, and then select Manage roles.

  3. On the Manage roles pane, clear the user's current role check box, and select the new role that you want to assign to the user.

  4. Select Save changes, and then close the Admin roles updated confirmation pane.

Add someone outside the company as an admin

If there's an external IT person who will help manage your business, you can add them as a global admin.

  1. In the Microsoft 365 admin center, select Users > Active users > Add a user.

  2. On the Set up the basics page, enter the user's name, display name, and username.

  3. Select the Send password in email upon completion check box to have the user's password emailed to them. Type their email address. Separate multiple addresses with semicolons. Select Next.

  4. In the Select location drop-down list, choose the user's location.

  5. Select the Create user without product license check box. You don't need to assign this user a license because they'll only be managing the Microsoft 365 services, and not using them. Select Next.

  6. Expand the Roles section. Clear the check box next to the user's current role, and then choose Global administrator. Select Next.

  7. Review your settings, and then select Finish adding.

  8. Select Close.

Your new global admin can now help manage your Microsoft 365 services.

When you sign up for Microsoft 365 Business, you automatically become a global admin. If you want, you can make other people admins as well to help manage the business. 

Let's get started.

From the Microsoft 365 admin center, select Users, Active users.

Choose the user you want to make an admin, then select Manage roles.

Uncheck the user's current role, and we'll make them a Helpdesk administrator so they can look after support tickets, monitor service health, and reset user passwords.

Select Save changes, then close the window.

If there's an external IT person you would like to help manage your business, you can add them as a global admin.

On the Active users page, choose Add a user.

Enter the user's name, display name, and username. Choose to have the user's password emailed to them. Type their email address. Separate multiple addresses with semicolons. Then select Next.

Choose the user's location. We don't need to assign this user a license because they'll only be managing the Microsoft 365 services, and not using them. Select Next.

Open the Roles section. Uncheck the user's role, and choose Global administrator. Then Next.

Review your settings. 

Select Finish adding. Then Close.

Your new global admin can now help manage your Microsoft 365 services.

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