“Microsoft Office cannot find your license for this application” error and application closes in Office 2016 (Build 16.0.7167.2040)

Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last updated: September 2016

Issue

When opening an Office application, you may see the following error message:

"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."

Important: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list, and check the version number.

Status: Fixed

This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:

  1. Restart your computer. Don’t open any Office applications when you’re back on your desktop.

  2. Run an online repair of Office from the Control Panel.

    Important: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed.

  3. Restart the computer again and open the Office application.

  4. Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.

If you’ve done the above step and you continue to get the same error message, please do the following:

  • Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.

  • If the Office version isn’t 16.0.7167.2040, create a new post on Answers.microsoft.com with the error you’re getting along with the exact Office build version.

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See Also

Fixes or workarounds for recent Office issues

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